Getting started

BMC Helix Virtual Agent offers intelligent, omni-channel experiences that lets users find and request services through a conversational interface. 

If you are new to the BMC Helix Virtual Agent product, read and perform getting started tasks to learn how to configure a chatbot for your organization. If you are not sure where to start, read the Orientation.

The following video (3:29) shows how you can use BMC Helix Virtual Agent to resolve your queries:


 https://youtu.be/xhMPnhQleXg

Getting started for new users

• Orientation
• Use cases
• Glossary
• Submitting service requests or searching knowledge articles
• Using live chat to escalate issues to support agents

Getting started for new administrators

• BMC Helix Virtual Agent architecture
• Integrating
• Administering
• Setting up BMC Helix Virtual Agent
• Addressing BMC Helix Virtual Agent data privacy requests
• Best practices for BMC Helix Virtual Agent

Tutorials

• Tutorial: Implementing use cases with Chatbot Starter Kit—The Chatbot Stater Kit provides several example use cases that you can utilize within your own chatbot implementation. The use cases in this guide are intended to be sample use cases that you can leverage for your chatbot implementation as is or modify them to meet your requirements.