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This documentation supports the 21.3 version of BMC Helix Virtual Agent, which is available only to BMC Helix customers (SaaS).

To view an earlier version, select the version from the Product version menu.
BMC Helix Virtual Agent 21.3 Release notes and notices

21.3 patches

Review the fixes and updates in patches to BMC Helix Virtual Agent 21.3 that might impact your users.


Related topics

Known and corrected issues

21.3 enhancements

Available patch

Patch versionDefect fixesUpdates
21.3.11Known and corrected issuesNone
21.3.10Known and corrected issuesNone
21.3.09Known and corrected issuesNone
21.3.08Known and corrected issuesNone
21.3.07Known and corrected issuesNone
21.3.06Known and corrected issuesNone
21.3.05Known and corrected issuesUpdate in 21.3.05
21.3.04Known and corrected issuesNone
21.3.03Known and corrected issuesNone
21.3.01Known and corrected issuesNone


Update in 21.3.05

Ability to route live chat requests to a specific topic

Administrators can configure IBM Watson Assistant Skill to route live chat requests to a specific topic without displaying the topics list to the end users. 

Example

A company has its offices in multiple countries. The administrator has set up HR support queues based on each country. The administrator configures the IBM Watson Assistant Skill so that all live chat requests that come to its HR chatbot from end users in India can be routed to the India-HR topic-based queue.

For more information, see Enabling cognitive routing of live chat requests.

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Last modified by Avishek Ganguly on Dec 27, 2023
release_notes patches patch_21_3_01 patch_21_3_03 patch_21_3_04 patch_21_3_05

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Release notes and notices
21.3 enhancements
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