Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Viewing and generating chatbot reports in BMC Helix Dashboards

As an administrator or application business analyst, you can create interactive reports for BMC Helix Virtual Agent by leveraging the capabilities of  BMC Helix Dashboards, a subscription-based service. BMC Helix Dashboards offers unified reporting that gives you a consolidated view of the data from BMC Helix Virtual Agent. You can easily export and share the chatbot reports with users within or outside your environment.

The following chatbot metrics are available out-of-the-box in BMC Helix Dashboards:

  • Total number of chat conversations
  • Total number of unique users in chatbot
  • Chatbot rating 
  • Conversation count per chatbot channel
  • Number of chat session successfully transferred to a support agent
  • Number of queries answered and unanswered by the chatbot
  • Most asked queries
  • Conversation trend per chatbot

To learn more about the Chatbot dashboard, see BMC Helix Virtual Agent dashboard  . To generate custom reports, see Tracking and generating chatbot usage reports



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