×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

BMC Helix Virtual Agent 21.02 Administering

Setting up knowledge search and knowledge resources for chatbot

As an administrator, you can configure BMC Helix Virtual Agent to use the following knowledge sources so that chatbot end users can find relevant knowledge articles for self-help. 

  • BMC Helix Knowledge Management by ComAround
  • Cognitive search
  • BMC Helix Digital Workplace Advanced (Full-text search)

To learn more about the knowledge sources, see Search providers.

Perform the following actions to set up knowledge search for chatbot:

ActionReference

Set up BMC Helix Knowledge Management by synchronizing the knowledge base from BMC Helix ITSM: Knowledge Management to BMC Helix Knowledge Management.

Setting up BMC Helix Knowledge Management in an application Open link

Set up cognitive search by crawling the knowledge base from BMC Helix ITSM: Knowledge Management to IBM Watson Discovery.

Configuring cognitive search for BMC Helix Virtual Agent

Specify the knowledge provider for chatbot.

Defining a knowledge search provider for chatbot

Leverage multiple knowledge providers in chatbot by modifying the intents.

Modifying the intents to search across multiple knowledge sources




Was this page helpful? Yes No Submitting... Thank you
Last modified by Aaditi Lakade on Apr 12, 2021
chatbot_search knowledge_search administering reference

Comments

Log in or register to comment.

Configuring the dialog nodes to display images from a public URL
Configuring BMC Helix Knowledge Management in BMC Helix Virtual Agent
© Copyright 2017 - 2021 BMC Software, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2023 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.