Setting up knowledge search and knowledge resources for chatbot
As an administrator, you can configure BMC Helix Virtual Agent to use the following knowledge sources so that chatbot end users can find relevant knowledge articles for self-help.
- BMC Helix Knowledge Management by ComAround
- Cognitive search
- BMC Helix Digital Workplace Advanced (Full-text search)
To learn more about the knowledge sources, see Search providers.
Perform the following actions to set up knowledge search for chatbot:
| Action | Reference |
|---|---|
Set up BMC Helix Knowledge Management by synchronizing the knowledge base from BMC Helix ITSM: Knowledge Management to BMC Helix Knowledge Management. | |
Set up cognitive search by crawling the knowledge base from BMC Helix ITSM: Knowledge Management to IBM Watson Discovery. | |
| Specify the knowledge provider for chatbot. | |
| Leverage multiple knowledge providers in chatbot by modifying the intents. | Modifying the intents to search across multiple knowledge sources |
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