Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Module 4 - Improving chat user experience by modifying IBM Watson Dialog

When creating a Service Request either using DWP and the publishing wizard or creating a request directly in Watson, there are a number of user experience use cases that can be added to the Watson Dialog nodes that can improve the users overall experience while interacting with the Chatbot. The following are user experience improvement examples that can be implemented on any service use case:

  • Adding notes or messages to the request before the Chatbot begins to ask the questions from the Service Request Questionnaire.
  • Adding a summarization message containing the request's questions and user's answers, after the user has competed the Service Request Questionnaire.
  • Being able to cancel a request or invoke a Live Agent Transfer while in a Service Request Questionnaire.

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