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BMC Helix Virtual Agent 21.02 ... Getting started Tutorial: Implementing use cases with Chatbot Starter Kit

Module 2 - Implementing chatbot use cases for BMC Helix Digital Workplace Catalog services


The following is a list of the BMC Helix Digital Workplace Catalog service use cases that have been chat enabled within the starter kit:

  • Business Application access / issues
  • Create Distribution List
  • Email and Calendar Issue
  • Medical Insurance Policy Claim Issue
  • Microsoft Teams Issue
  • Mobile Device Access and Waiver
  • Mobile Device New Corporate Wireless Plan / Report an issue
  • Network Access Request
  • Password Reset/Unlock
  • Request New Mobile Device
  • Return to Office (this is for requests for employees to go to their office during the Covid-19 pandemic)
  • Salesforce Lightning Issue (documentation included with Microsoft Teams Issue)
  • Smart Reporting Issue (documentation included with Microsoft Teams Issue)
  • Software Installation Request
  • WIFI Access Request
  • Visa Cover Letter


Each of these service use cases are described in more detail within this guide. For each use case we will review the following points:

  • Purpose of the service
  • The Catalog implementation details
  • The Chatbot publishing implementation details. Note, there are two Chatbots that are part of the starter kit. The IT Chatbot and the HR Chatbot. All the IT related use cases are published to the IT Chatbot and the HR related use cases are published to the HR Chatbot
  • The IBM Watson Assistant implementation details

Note

Given that all the Catalog service use cases follow a similar implementation pattern, we will cover the first example in much greater detail and the same information will apply to all the other services.


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Last modified by Aaditi Lakade on Mar 15, 2021

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Importing the BMC Helix Innovation Studio content package
Use case - Business Application Access / Support
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