Leveraging the English Skills to create localized Skills
If you want to localize chatbot conversations by using localized Chatbot Skills for each langauge, you must train BMC Helix Virtual Agent to respond in the users' language. You must create IBM Watson Assistant Skill for each locale.
BMC Helix Virtual Agent provides a sample English Skill. You can leverage the English Skill to create a localized skill.
The Skill consists of the following artifacts:
- Intent—defines the action to perform such as create a ticket, find an issue.
- Entity—is a class of object on which the action should be performed such as tickets and issues.
- Dialog—uses the intents and entities to interact with an application user.
Supported languages in BMC Helix Virtual Agent
- English (default)—en
To create localized Skill
IBM Cloud has deprecated
@sys-person entities. For more information, see
Legacy system entities
If you have already enabled the
@sys-person entities and used them in your dialogs, make sure you turn them off by selecting Entities > System entities, and then remove references to
@sys-location from your dialogs.
For more information, see
Entity evaluation overview
In the English Skill, disable the
|2||Set the language of the skill to the preferred locale|
Add the localized intents.
Note: You do not require to translate the intent name itself.
See Defining intents in the IBM Watson documentation.
Add the localized entities.
Note: You do not require to translate the entity name itself.
See Defining entities in the IBM Watson documentation.
Add the localized dialogs.
Note: You do not required to translate the dialog name itself.
See Building a dialog in the IBM Watson documentation.
After your localized Skill is ready, you must complete steps in the localization workflow so that end users can start interacting wth BMC Helix Virtual Agent in their preferred langauge.
Localizing chatbot conversations by using real-time translation
Importing chat-enabled services from BMC Helix Digital Workplace Advanced
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