Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Leveraging BMC Helix Virtual Agent UI in your application

BMC Helix Virtual Agent provides the capability to embed the chatbot UI in any external application that is not developed on BMC Helix Innovation Suite. After embedding the BMC Helix Virtual Agent UI, end users can seamlessly leverage the conversational capabilities of BMC Helix Virtual Agent. 

Benefits of embedding BMC Helix Virtual Agent UI

  • Consistent user experience
    You can style and format the BMC Helix Virtual Agent button and UI to make it consistent with the style of your application.
  • Seamless access to BMC Helix Virtual Agent
    If BMC Helix Innovation Suite is using the BMC Helix Single Sign-On (Remedy SSO) cloud native authentication application, then end users can access  BMC Helix Virtual Agent through single sign-on. 

Scenario: Interacting with BMC Helix Virtual Agent through an application

An organization decides to launch a self service portal with BMC Helix Virtual Agent UI embedded in the portal. Employees can see the chatbot button on this newly-launched self service portal. They click the BMC Helix Virtual Agent button to start interacting with BMC Helix Virtual Agent to raise service requests, access knowledge articles, and so on. If Remedy SSO cloud native application is configured, then employees do not have to provide their credentials to BMC Helix Virtual Agent. After the chat panel is closed, the chat session ends. 

By default, after embedding the BMC Helix Virtual Agent UI, the BMC Helix Virtual Agent button is visible to the end users as shown in the following image:

Where to go from here

Embedding BMC Helix Virtual Agent in external applications

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