Integrating
BMC Helix Virtual Agent integrates with other applications so that end users interact with the chatbot in natural language and resolve their queries.
Refer the following table that lists the procedures to integrate BMC Helix Virtual Agent with other BMC applications and third-party applications:
| Role | Product | Action | Reference |
|---|---|---|---|
|
| Enable end users in BMC Helix Virtual Agent to interact with support agents. The live chat capability is provided by integrating BMC Helix Virtual Agent with Live Chat. | Enabling live chat for users |
|
| Enable end users in BMC Helix Virtual Agent to interact with support agents in BMC Helix Business Workflows and access knowledge articles. | |
|
| Enable BMC Helix Cloud Cost administrators to access BMC Helix Virtual Agent and optimize the cost of business services or resource pools through a chat. | Enabling integration with BMC Helix Cloud Cost |
|
| Enable BMC Helix Knowledge Management as one of the knowledge resources for chatbot. | Enabling integration with BMC Helix Knowledge Management |
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| Enable end users in BMC Helix Digital Workplace Advanced to interact with BMC Helix Virtual Agent to create service requests or access knowledge articles in Remedy Knowledge Management. | Enabling integration with BMC Helix Digital Workplace Advanced and BMC Helix Business Workflows |
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| Enable end users to request for services in BMC Helix Digital Workplace Advanced from BMC Helix Virtual Agent. | Importing chat-enabled services from BMC Helix Digital Workplace Advanced |
|
| Enable end users to request for services by using interacting options such as buttons. | Configuring interactive chat options in chatbot conversations |
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| Add chatbot and conversational capabilities in custom applications developed on BMC Helix Innovation Suite. | Setting up chatbots for your line of business |
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| Embed BMC Helix Virtual Agent UI in an external application. | Embedding BMC Helix Virtual Agent in external applications |
|
| Invoke custom process in BMC Helix Virtual Agent |
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