Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Integrating

BMC Helix Virtual Agent integrates with other applications so that end users interact with the chatbot in natural language and resolve their queries. 

Refer the following table that lists the procedures to integrate BMC Helix Virtual Agent with other BMC applications and third-party applications:

RoleProduct

Action

Reference

  • Administrator
  • BMC Helix Virtual Agent
  • BMC Virtual Chat

Enable end users in BMC Helix Virtual Agent to interact with support agents.

The live chat capability is provided by integrating BMC Helix Virtual Agent with BMC Virtual Chat.

Enabling live chat for users
  • Administrator
  • BMC Helix Virtual Agent
  • BMC Helix Business Workflows

Enable end users in BMC Helix Virtual Agent to interact with support agents in BMC Helix Business Workflows and access knowledge articles.

  • Administrator

  • BMC Helix Virtual Agent


Enable BMC Helix Cloud Cost administrators to access BMC Helix Virtual Agent and optimize the cost of business services or resource pools through a chat.

Enabling integration with BMC Helix Cloud Cost
  • Administrator
  • BMC Helix Virtual Agent

Enable BMC Helix Knowledge Management as one of the knowledge resources for chatbot.

Enabling integration with BMC Helix Knowledge Mangement
  • Administrator
  • BMC Helix Virtual Agent
  • BMC Helix Digital Workplace Advanced

Enable end users in BMC Helix Digital Workplace Advanced to interact with BMC Helix Virtual Agent to create service requests or access knowledge articles in Remedy Knowledge Management.


Enabling integration with BMC Helix Digital Workplace Advanced and BMC Helix Business Workflows
  • Application business analyst in BMC Helix Innovation Suite
  • Service catalog administrator in BMC Helix Digital Workplace Catalog
  • BMC Helix Virtual Agent
  • BMC Helix Digital Workplace Advanced

Enable end users to request for services in BMC Helix Digital Workplace Advanced from BMC Helix Virtual Agent.

Importing chat-enabled services from BMC Helix Digital Workplace Advanced
  • Administrator
  • BMC Helix Virtual Agent

Enable end users to request for services by using interacting options such as buttons. Configuring interactive chat options in chatbot conversations
  • Administrator or developer
  • BMC Helix Virtual Agent

Add chatbot and conversational capabilities in custom applications developed on BMC Helix Innovation Suite.

Setting up chatbots for your line of business
  • Administrator of BMC Helix Innovation Suite
  • Developer of external applications
  • BMC Helix Virtual Agent
  • External application that is not developed on BMC Helix Innovation Suite

Embed BMC Helix Virtual Agent UI in an external application.

Embedding BMC Helix Virtual Agent in external applications


  • Administrator or application business analyst inBMC Helix Innovation Suite
  • BMC Helix Virtual Agent
  • IBM Watson Assistant

Invoke custom process in

BMC Helix Virtual Agent

Related topics

Troubleshooting

BMC Helix Digital Workplace Advanced

BMC Helix Business Workflows

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