Getting started

BMC Helix Virtual Agent offers intelligent, omni-channel experiences that lets users find and request services through a conversational interface. 

If you are new to BMC Helix Virtual Agent product, the information in the following sections introduce you to the product features and helps you to get started with BMC Helix Virtual Agent.

New users

• Orientation
• Use cases
• Glossary
• Submitting service requests or searching knowledge articles
• Using live chat to escalate issues to support agents

New administrators

• BMC Helix Virtual Agent architecturee
• Integrating
• Administering
• Setting up BMC Helix Virtual Agent
• Addressing BMC Helix Virtual Agent data privacy requests
• Best practices for BMC Helix Virtual Agent