Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Configuring a chatbot to work with a communication channel

You must configure BMC Helix Virtual Agent or a chatbot for your application so that your application can work with different user communication channels such as Slack, Microsoft Teams, Skype for Business on-premises, SMS, and WhatsApp.

For example, you might want to provide Short Message Service (SMS) chatbot conversation facility to your application users. To provide the SMS facility, you must configure your chatbot to work with Twilio so that your application users can interact with a chatbot by sending text messages through their mobile devices.

You can also use more than one communication channel in an application, such as Microsoft Teams and Twilio to enable conversation through SMS.

This section provides information about how to configure your chatbot to work with the supported communication channels:

Enable a WhatsApp conversation in a chatbot application by using Twilio.Enabling WhatsApp in a chatbot application
Enable Slack as a channel for your chatbot application.

Enabling Slack in a chatbot application

Enable Skype for Business on-premises for a chatbot application.Enabling Skype for Business on-premises in a chatbot application
Enable a SMS chatbot conversation in a chatbot application by using Twilio.

Enabling an SMS chatbot conversation in an application

Enable Microsoft Teams channel for a chatbot application.Enabling Microsoft Teams in a chatbot application
Format the chatbot responses so that a the message are displayed suitably for a communication channel.Formatting chatbot responses to be displayed in communication channels
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