Release notes and notices

Learn about what’s new or upcoming changes for BMC Helix Subscriber services, including new features, urgent issues, documentation updates, and fixes or patches in the following topics:

Generally available releases and patches	Enhancements and patches
Details about fixes	Known and corrected issues

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Related topics

BMC Helix Discovery Update Calendar

BMC Helix Remedyforce Release schedules

BMC Helix Platform documentation

BMC Helix Subscriber policy updates

Date	Title	Summary
May 12, 2023	BMC Helix Service Management Base Data Capacity	The latest patch includes an improved, more accurate method for calculating customer Service Management storage consumption, reflected in the Service Status Dashboard. Any space consumed by database log files (LDFs) are excluded from the storage consumption calculation. Email messages, licensing usage and server statistics are included in the storage consumption calculation moving forward.
May 1, 2023	BMC Helix Incident Response policy	A Post Incident Report (PIR) will be provided automatically with any Partial Outage with an assigned Severity-1 Support Central Case. The Root Cause Analysis document (RCA) will be provided automatically for every Total Outage.
August 5, 2021	BMC Software Subscription Services (SaaS) Support Policy	Updated the Support Policy, including the BMC Helix release numbering nomenclature and upgrade policy.
June 5, 2021	BMC Helix ITSM base data capacity	Updated the base capacity for BMC Helix ITSM to 500 GB of storage for up to 199 subscription users.
April 1, 2021	A-Z Supported Product List > BMC Helix ITSM	Updated the End of Support Date for previous versions.

Release notes and notices

BMC Helix Subscriber policy updates

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