Release notes and notices

Learn about what’s new or upcoming changes for BMC Helix Subscriber services, including new features, urgent issues, documentation updates, and fixes or patches in the following topics:

Generally available releases and patchesEnhancements and patches
Details about fixesKnown and corrected issues


To stay informed of changes to this list, click the icon on the top of this page.

Related topics

BMC Helix Discovery Update Calendar

BMC Helix Remedyforce Release schedules

BMC Helix Platform documentation

BMC Helix Subscriber policy updates




May 12, 2023
  • The latest patch includes an improved, more accurate method for calculating customer Service Management storage consumption, reflected in the Service Status Dashboard.
  • Any space consumed by database log files (LDFs) are excluded from the storage consumption calculation.
  • Email messages, licensing usage and server statistics are included in the storage consumption calculation moving forward. 
May 1, 2023
  • A Post Incident Report (PIR) will be provided automatically with any Partial Outage with an assigned Severity-1 Support Central Case. 
  • The Root Cause Analysis document (RCA) will be provided automatically for every Total Outage. 
August 5, 2021

BMC Software Subscription Services (SaaS) Support Policy

Updated the Support Policy, including the BMC Helix release numbering nomenclature and upgrade policy.
June 5, 2021BMC Helix ITSM base data capacityUpdated the base capacity for BMC Helix ITSM to 500 GB of storage for up to 199 subscription users.
April 1, 2021

A-Z Supported Product List > BMC Helix ITSM

Updated the End of Support Date for previous versions.
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