Digital.ai for BMC Helix

This topic provides customers who have licensed Digital.ai Change Risk Prediction and/or Digital.ai Service Management Process Optimization for BMC Helix SaaS service (provided by Digital.ai) with information specific to service licensing.

Licensing

The Digital.ai Change Risk Prediction for BMC Helix service is available with the purchase of any of the following line items from your ordering document:

LicenseUnit of MeasurementService location
Digital.ai Change Risk Prediction for BMC Helix - Unlimited transactions - MarketZoneper instance - SaaS

This service is operated by Digital.ai. Service location information will be available through Digital.ai.

Digital.ai Change Risk Prediction for BMC Helix - Up to 750K transactions - MarketZoneper instance - SaaS


The Digital.ai Service Management Process Optimization for BMC Helix service is available with the purchase of any of the following line items from your ordering document:

LicenseUnit of MeasurementService location
Digital.ai Service Management Process Optimization - Unlimited transactions - MarketZoneper instance - SaaSThis service is operated by Digital.ai. Service location information will be available through Digital.ai.
Digital.ai Service Management Process Optimization - Up to 750K transactions - MarketZoneper instance - SaaS


With the "per instance - SaaS" unit of measurement, an instance refers to a unique production implementation of the service.

License entitlements

The following applications, features and utilities are available with the purchase of Digital.ai for BMC Helix services entitlements:

Entitlements - Digital.ai Change Risk Prediction for BMC Helix features and utilities
Entitlements - Digital.ai Service Management Process Optimization for BMC Helix features and utilities

Additional license terms

The following additional terms apply to the Digital.ai for BMC Helix services:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • BMC Helix ITSM SaaS service or on-prem solution is a prerequisite for this offering.

Add-on services

The following add-on services are available for Digital.ai for BMC Helix:

  • Digital.ai Customer Success Subscription for BMC Helix – a Customer Success resource (BDR) will provide ongoing data monitoring, creation and removal of user accounts including roles and permissions change, and two annual refreshes of the machine-learning module.

Related topics

Was this page helpful? Yes No Submitting... Thank you

Comments