BMC Helix Upgrade policy

BMC has a highly skilled team dedicated to managing and executing service update projects. The Helix services are kept up to date with the latest enhancements, fixes, and features as each service reach production readiness. The following table provides details about the timelines and related information for upgrading various BMC Helix services.

For BMC Helix ITSM and Service Management subscription services, please contact your Onboarding Success Manager and/or Customer Success Manager regarding any concerns and potential opt-out options. For BMC Helix IT Operations Management and Shared Service subscription services, changes are push updates with no options for opt-out.

Service update activities and change windows are communicated according to the BMC Helix Notification Policy.

Services	Release timelines	Additional details
BMC Helix ITSM services Updates to BMC Helix ITSM services may also include updates to: BMC Helix Innovation Suite service (Consolidates the capabilities of previous versions of Action Request System and BMC Helix Innovation Studio) BMC Helix ITSM Suite service BMC Helix Digital Workplace Advanced service BMC Helix Business Workflows service BMC Helix Virtual Agent Advanced service	Updated at least twice a year, but typically four times on a quarterly cadence: YY.1 release in the winter YY.2 release in the spring YY.3 release in the summer YY.4 release in the fall Patches are released as needed in between releases and BMC will apply them to your environments if an incident warrants its provisioning to mitigate an issue.	Service updates to your BMC Helix ITSM solution are performed by the BMC SaaS Operations team and are included as part of your subscription fees. For version 21.05 or earlier^* Contact your Customer Success Specialist (CSS) for the scheduled migration to BMC Helix Innovation Suite service 21.3 which consolidates the capabilities of Action Request System and BMC Helix Innovation Studio. The CSS provides details about timelines, the project plan, the tasks for which you are responsible, the tasks for which BMC is responsible, and other service updates related information. For version 21.3 or later You will have a service update with zero downtime (ZDT).
BMC Helix iPaaS	Released every three weeks and adjusted to work around end-of-month dates and regional-specific holidays	Previously released software products, features, or versions might be discontinued from time to time. Refer to the Jitterbit End-of-Life Policy for additional details. Also, see Jitterbit Harmony Known Issues for information on issues in recent releases.
BMC Helix Discovery	Application major releases provided quarterly, and minor releases provided monthly	All updates are provided by BMC proactively and include monthly updates for Technology Knowledge Update (TKUs), which contain new patterns and other content.
BMC Helix Operations Management BMC Helix Log Analytics BMC Helix AIOps	Application major releases provided quarterly, and minor releases provided monthly	All updates are provided by BMC proactively. Service updates might require downtime and will be made during scheduled maintenance windows. Non production instances are updated first, followed by production instances. See Maintenance windows for more information.
BMC Helix Continuous Optimization
BMC Helix Intelligent Integrations
BMC Helix Automation Console
BMC Helix Intelligent Automation
BMC Helix Shared Services (BMC Helix Dashboards and BMC Helix Portal)
BMC Helix Client Management service	New versions released twice per year	Service updates are provided upon request.

_{^*The following actions are not a part of the upgrade and are taken up separately:}

_{Adding new components}
_{Fixing broken customizations in the newer version}
_{Testing existing integrations}
_{Creating custom reports}
_{Migrating coded custom applications}

BMC Helix Upgrade policy

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