BMC Helix Platform

This topic provides an overview of the BMC Helix Platform offering. Please note that the BMC Helix Platform is no longer a foundation service that is required with purchases of any other BMC Helix service.

The following items are documented for this service:

Licensing

The BMC Helix Platform is available with the purchase of any of the following line items from your ordering document:

LicenseUnit of MeasurementService locations
BMC Helix Platform on BMC Cloudper enterprise - SaaS

U.S. Commercial A

U.S. Public Sector

European Union

United Kingdom

BMC Helix Platform on AWSper enterprise - SaaS

U.S. Commercial A AWS

Canada AWS

Asia Pacific AWS

Germany AWS

Brazil AWS

South Africa AWS

Australia AWS

BMC Helix Platform on AWS (FedRAMP)per enterprise - SaaSU.S. FedRAMP
BMC Helix Platform on AWS (FedRAMP Impact Level 4)per enterprise - SaaSU.S. FedRAMP GovCloud
BMC Helix Platform on Azureper enterprise - SaaSUAE Azure

With the "per enterprise - SaaS" unit of measurement, an enterprise is defined as one instance of any combination of available Helix services. For example, you may purchase BMC Helix Remedy Service Management, BMC Helix Digital Workplace Advanced and BMC Helix Virtual Agent all under one BMC Helix Platform enterprise license. If you need a separate BMC Helix Service Management instance at any time, another platform must be purchased.

License entitlements

The following applications, features, and utilities are available with the purchase of BMC Helix Platform:

Entitlements - BMC Helix Platform applications, features, and utilities

  • Service activation
  • Assignment of a Customer Value Specialist (CVS) (select customers only)
  • 24x7 technical support
  • Remedy Single Sign-on
  • BMC Helix Client Gateway
  • BMC Helix Innovation Studio with basic connectors (limited capacity and for only certain services)*

* The BMC Helix Innovation Studio service is not included with the purchase of the BMC Helix Continuous Optimization, BMC Helix Operations Management or BMC Helix Automation Console service.

Important

The BMC Helix Innovation Studio application and basic connectors are not activated by default. Your CVS will reach out to you during the activation phase to see if it is needed to meet your business requirements.

Additional license terms

The following additional terms apply to the BMC Helix Platform service:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • A virtual CVS may be assigned for some customers.
  • Customers are entitled to up to five (5) named users for the BMC Helix Innovation Studio service. Additional capacity may be purchased if needed. See BMC Helix Innovation Studio for additional details.

Add-on services

Any BMC Helix service may be purchased with the BMC Helix Platform foundation service.

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Comments

  1. Sales Wordtext

    Can someone explain this? What is the difference between customers are entitled vs certain customers are entitled? 


    Additional License Terms

    • Customers are entitled to up to five (5) named users for the BMC Helix Innovation Studio service. Additional capacity may be purchased if needed. See BMC Helix Innovation Studio for additional details.
    • Certain customers are entitled to up to five (5) named users for the BMC Helix ITSM Smart Reporting feature. Additional capacity may be purchased if needed. See BMC Helix Innovation Studio - Reporting User for additional details
    Jun 13, 2021 09:58
    1. Betty Xu

      Hi there,

      For the five (5) complimentary IS licenses, all customers are entitled to these upon subscribing to BMC Helix services.

      For the five (5) complimentary Smart Reporting licenses, please check the Subscription Order Form (SOF) if they are included for your customer.  All contracts moving forward in June should not include this line item by default.  

      Please don't hesitate to let me know if you have any questions and I'm happy to help.

      Jun 15, 2021 12:42