BMC Helix Operations Management activation

Activation of your BMC Helix Operations Management service includes the provisioning of one production environment.

As activation completes, BMC sends you an email message with the URL and login credentials for the production environment, along with general information about accessing and using your service. The URL for your BMC Helix Operations Management service follows this format:

BMC Helix Operations Management environment:

  • Development environment: https://<customerprefix>
  • Production environment: https://<customerprefix>
  • Also accessible via BMC Helix Portal 

Single Sign-on access:

  • https://<customerprefix>

You will define <customerprefix> when registering your service in the BMC SaaS registration portal. This prefix must be unique and may not contain special characters. BMC will define <location> based on the service location.


Customers can customize the text within <customerprefix>. BMC determines the customer-specific URL and custom URL naming conventions are not allowed.

 Activation activities include the following: 

  1. Provision the BMC Operations Management environments:
      • Development — This environment is used for implementing and testing system changes and provides visibility to new releases.
      • Production — Your production environment is for customer-authorized users and provides access to the live, operational system. This environment is directly managed by the BMC SaaS Operations team and is monitored and proactively managed with BMC tools to ensure BMC meets or exceeds its service level agreement. 
  2. Configure the single sign-on service
  3. Configure the BMC Client Gateway. BMC will send you the kwic-config.xml configuration file and license file with your activation notice. These two files are needed to complete the configuration of the gateway on your premises.
  4. Configure one administrator login to each environment
  5. Test and verify that the BMC Helix Operations Management solution is available and accessible.
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