BMC Helix Knowledge Management by ComAround service

This topic provides BMC Helix Knowledge Management by ComAround customers with information specific to service operations. For BMC Helix Knowledge Management by ComAround product-specific documentation, visit the Product Overview page.

The following items are documented for this service:

Offerings

The BMC Helix Knowledge Management by ComAround service is available as the following:

BMC Helix Knowledge Management by ComAround standalone
BMC Helix Knowledge Management by ComAround Enterprise with BMC Helix Virtual Agent Advanced

Licensing

BMC Helix Knowledge Management by ComAround standalone is available with the purchase of any of the following line items from your ordering document:

License	Unit of Measurement
BMC Helix Knowledge Management by ComAround - Professional	per named user - SaaS **
BMC Helix Knowledge Management by ComAround - Enterprise	per named user - SaaS **

Please refer to Service location for available datacenter locations.

With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.

Note

If you have the BMC Helix Virtual Agent Advanced license, you don't need to subscribe to BMC Helix Knowledge Management by ComAround. The knowledge management capabilities are included in the BMC Helix Virtual Agent Advanced license.

Reminders

For BMC Helix Knowledge Management by ComAround standalone, data is stored in Azure data centers. Please view our Service Locations page for details.
For BMC Helix Knowledge Management by ComAround capabilities that are included in BMC Helix Virtual Agent, see the data storage policy in BMC Helix Virtual Agent Basic service.

License entitlements

The following capabilities are available with the purchase of BMC Helix Knowledge Management by ComAround Professional:

Entitlements - BMC Helix Knowledge Management Professional

Knowledge builder for text, images, and video
Support for up to three languages
Microsoft Azure Active Directory
Prepopulated knowledge base
Reporting and analytics
KCS® v6 verified

The following capabilities are available with the purchase of BMC Helix Knowledge Management by ComAround Enterprise:

Entitlements - BMC Helix Knowledge Management Enterprise

Knowledge builder for text, images, and video
All supported languages
Microsoft Azure Active Directory
Prepopulated knowledge base
Reporting and analytics
KCS® v6 verified
Self-service portal and mobile app via progressive web application for end users
Decision Tree

Additional license terms

The following additional terms apply to the BMC Helix Knowledge Management by ComAround:

Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
Entitlements are subject to change.
Non-production environments are configured with the same license capacity as the production environment.
Purchased licenses are only valid on one production environment.
**Subscription service licenses are required for Knowledge Workers only; named users with read-only access do not require a license.
There is a minimum purchase of 25 licenses with the purchase of any BMC Helix Knowledge Management by ComAround subscriptions

Standard environments

Your purchase of BMC Helix Knowledge Management by ComAround provides the following environment:

Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

The following service is available as an add-on with BMC Helix Knowledge Management by ComAround standalone only:

Customer Identity Provider (IdP)
For more information, see Accessing BMC Helix Knowledge Management by ComAround in the BMC Helix Knowledge Management by ComAround documentation.