BMC Helix Knowledge Management by ComAround

This topic provides BMC Helix Knowledge Management by ComAround customers with information specific to service operations. For BMC Helix Knowledge Management by ComAround product-specific documentation, visit the Product Overview page.

The following items are documented for this service:

Offerings

The BMC Helix Knowledge Management by ComAround service is available as the following:

  • BMC Helix Knowledge Management by ComAround standalone 
  • BMC Helix Knowledge Management by ComAround with BMC Helix Virtual Agent Advanced

Licensing

BMC Helix Knowledge Management by ComAround standalone is available with the purchase of any of the following line items from your ordering document:

License

Unit of Measurement

Service location

BMC Helix Knowledge Management by ComAround - Professional per named user - SaaS *European Union Azure

BMC Helix Knowledge Management by ComAround - Enterpriseper named user - SaaS *

With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.


Note

If you have the BMC Helix Virtual Agent Advanced license, you don't need to subscribe to BMC Helix Knowledge Management by ComAround. The knowledge management capabilities are included in the BMC Helix Virtual Agent Advanced license.


Reminders

  • For BMC Helix Knowledge Management by ComAround standalone, data is stored in Azure data centers. Please view our Service Locations page for details.
  • For BMC Helix Knowledge Management by ComAround capabilities that are included in BMC Helix Virtual Agent, see the data storage policy in BMC Helix Virtual Agent Basic.

License entitlements

The following capabilities are available with the purchase of BMC Helix Knowledge Management by ComAround Professional: 

Entitlements - BMC Helix Knowledge Management Professional
  • Knowledge builder for text, images, and video
  • Support for up to three languages
  • Microsoft Azure Active Directory
  • Prepopulated knowledge base
  • Reporting and analytics
  • KCS® v6 verified

The following capabilities are available with the purchase of BMC Helix Knowledge Management by ComAround Enterprise: 

Entitlements - BMC Helix Knowledge Management Enterprise
  • Knowledge builder for text, images, and video
  • All supported languages
  • Microsoft Azure Active Directory
  • Prepopulated knowledge base
  • Reporting and analytics
  • KCS® v6 verified
  • Self-service portal and mobile app via progressive web application for end users
  • Decision Tree

Additional license terms

The following additional terms apply to the BMC Helix Knowledge Management by ComAround:

  • Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
  • Entitlements are subject to change.
  • Non-production environments are configured with the same license capacity as the production environment. 
  • Purchased licenses are only valid on one production environment.
  • * Subscription service licenses are required for Knowledge Workers only; named users with read-only access do not require a license. 
  • There is a minimum purchase of 25 licenses with the purchase of any BMC Helix Knowledge Management by ComAround subscriptions

Standard environments

Your purchase of BMC Helix Knowledge Management by ComAround provides the following environment:

  • Production

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

The following service is available as an add-on with BMC Helix Knowledge Management by ComAround standalone only:

Related topics

Setting up and going live

BMC Helix Virtual Agent Basic



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