BMC Helix ITSM base data capacity

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For ITSM customer data, base capacity in the development, QA, and production environments is allocated based on the total number of subscribers (the total number of subscribers is calculated as Named plus Concurrent, if applicable, user subscriptions). Capacity is allocated as follows:

  • Up to 199 subscription users = 500 GB of storage
  • For total user counts of 200 and above, an additional 50GB of storage is allocated per 100 subscription users.

End-user licenses purchased or entitled under the BMC Helix Digital Workplace offerings do not count towards base data capacity calculations.

You can purchase additional storage capacity through the additional capacity SKU. Additional storage is sold in 50GB increments and is applied to all provisioned environments. See also BMC Helix additional storage option.

Storage size can be viewed from the Service Status Dashboard in Support Central > Case Management. Under the ITSM tab, scroll down to the Storage section. This section summarizes the size of your production BMC Helix ITSM, Digital Workplace databases, Innovation Suite applications (in GB), and other BMC Helix Service Management services along with the base data allocation you are entitled to. The usage number is the sum of the size of the following data stores: ITSM, Digital Workplace, Smart IT, Smart Reporting, Innovation Suite and Innovation Suite applications including, but not limited to, Business Workflows, Multi-Cloud Broker, Portfolio Management, among other services.

The following tables are excluded from the calculation: 

  • Any space consumed by DB log files (LDFs)
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  1. Chris Hughes

    My understanding is that base storage allocation is now 4TB not 500gig. Is that correct?

    Jun 02, 2023 09:26