BMC Helix ITSM application components
The BMC Helix ITSM suite provides out-of-the-box ITIL®-oriented IT Service Management functionality. It streamlines the processes around the IT service desk, asset management, and change management operations. Your subscription to BMC Helix ITSM includes access to the following core applications (limited to the actual services purchased):
Component | Function |
|---|---|
Provides a professional development environment that leverages the recommendations of ITIL and provides a foundation for Business Service Management solutions | |
| BMC Incident Management | Provides a process that focuses on getting users up and running after disruptions (for more information, see
Using Incident Management
|
Provides a process for determining the root cause of a problem, and on using the Change Management process to correct the root cause (for more information, see
Using Problem Management
| |
| BMC Change Management | Provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within an organization (for more information, see
Using Change Management
|
| BMC Release Management | This module helps you plan, build, test and deploy controlled releases into your IT environment using built-in ITIL best practices. |
| BMC Asset Management | Enables IT professionals to track and manage enterprise configuration items (CIs) — and their changing relationships — throughout the entire asset life cycle (for more information, see
Using Asset Management
|
Provides a configuration management database (CMDB) coupled with common user, programmatic, and reporting interfaces to accelerate attainment of BSM. Access the CMDB functionality through the
CMDB user interface
| |
Enables a service provider, such as an IT organization, a customer support group, or an external service provider, to formally document the needs of its customers or lines of business by using service level agreements, and provide the correct level of service to meet those needs (for more information, see
Using Service Level Management
| |
BMC Knowledge Management is a knowledge-based application for authoring, searching for, viewing, using, and managing knowledge intended for use in resolving issues (for more information, see
Using Knowledge Management
| |
| Smart Reporting | Designed with the non-technical user in mind, Smart Reporting is an easy-to-use report writer delivering drag-and-drop simplicity for formatting and data selection. Important Select customers approved by BMC will have access to Smart Reporting up to April 2024. |
| BMC Helix Dashboards | BMC Helix Dashboards is a SaaS service on the BMC Helix Portal that offers unified reporting and gives you a consolidated view of data from applications across your environment. You can easily create, export, and share interactive dashboards with users within or outside your environment. |
| Smart IT | Smart IT provides a single interface to create multiple ticket types like incidents, work orders, or service requests. For additional information, see
Using Smart IT
|
| BMC Helix Digital Workplace | Provides a self-service application for business users to connect with IT anywhere, anytime, on any device |
These application components are provisioned as part of Activation activities.
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