BMC Helix ITOM Bundles service
This topic provides an overview of the BMC Helix ITOM suite-based offering. For BMC Helix ITOM product-specific information, visit the Product Overview pages.
The following items are documented for this service:
Licensing
BMC Helix ITOM suite-based services are available with the purchase of any of the following line items from your ordering document:
License | Unit of Measurement | |
|---|---|---|
| BMC Helix ITOM Standard | per resource unit - SaaS | US Commercial A AWS Canada AWS Dublin AWS Singapore AWS Sydney AWS Canada Government - AWS U.S. OCI Germany OCI |
| BMC Helix ITOM Advanced | per resource unit - SaaS | |
| BMC Helix ITOM Standard (FedRAMP) | per resource unit - SaaS | U.S. FedRAMP |
| BMC Helix ITOM Advanced (FedRAMP) | per resource unit - SaaS |
With the "per resource unit" unit of measurement, the resource will vary across each subscription service included in the ITOM Suite Bundles.
| Qty for 1 Resource Unit | Resource |
|---|---|
| 1 | Server |
| 5 | Storage Ports |
| 5 | Network Devices |
| 5 | PaaS Resources |
| 5 | Containers |
| 5 | Telco Devices |
| 5 | Client Device (ie. Laptop) |
| 1 | Undocumented asset |
License entitlements
BMC Helix ITOM Standard provides core IT operations capabilities to discover, monitor, and optimize your traditional and multi-cloud resources.
BMC Helix ITOM Advanced provides all the core IT operations capabilities in the Standard licensing, plus advanced use cases for comprehensive resource planning, business driver predications, publishing service models to the CMDB and advanced reporting.
| IT Operations Management service | BMC Helix ITOM Standard | BMC Helix ITOM Advanced |
|---|---|---|
| BMC Helix Discovery | ||
| Discovery of hardware, software, cloud services, and service dependencies |  | |
| Start anywhere application modeling | | |
| Publishing to any CMDB |  | |
| Advanced reporting (asset and software lifecycle management, regulatory compliance, and certificate management reports) | | |
| BMC Helix Operations Management | ||
| Resource monitoring with out-of-the-box knowledge modules (KMs) | | |
| Event management | | |
| Anomaly detection | | |
| Service monitoring | | |
| Interactive dashboards | | |
| BMC Helix AIOps | ||
| Situations monitoring (policy & AI-based event correlation) | | |
| Service health monitoring and causal analysis (root cause isolation) | | |
| Intelligent integration for 3rd party events, metrics, and topology | | |
| Service Outage Prediction | | |
| Service Insights | | |
| BMC Helix Log Analytics | ||
| Log collection | 1 MB per resource with 3-day data retention | 1 MB per resource with 3-day data retention1 |
| Log enrichment | | |
Event generation from logs | | |
| BMC Helix Continuous Optimization | ||
| Out-of-the-box technology usage views and ETLs2 | | |
| Custom datamarts, views, ETL | | |
| Forecasting with BMC Helix Dashboards | | |
| Device modelling, what-if simulation and reservations | | |
| Business service views and business driver prediction | | |
| Moviri and Sentry Integrators | Must be purchased separately2 | Must be purchased separately2 |
| BMC Helix Intelligent Automations | ||
| Out-of-the-box automation connectors | | |
| Automation policies | | |
| Automation value dashboards | | |
1 - Additional daily ingestion with 30-days retention may be purchased separately
2 - Moviri & Sentry Integrators are sold separately with MarketZone direct SKUs
Additional license terms
The following additional terms apply to the BMC Helix ITOM Bundles service:
- BMC Helix Dashboards and BMC Helix Portal are included as entitlements
- Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
- Entitlements are subject to change.
Standard environments
Your purchase of BMC Helix Operations Management provides the following environments:
- Development
- Production
Important
If your IT Operations Management subscription services are accompanied by any IT Service Management subscription services, you will also receive a standard QA environment, in addition to Development and a Production environment.
Add-on services
The following services are available via BMC's MarketZone program for BMC Helix Operations Management:
- Sentry Backup Monitor for BMC Helix Operations Management
- Sentry Storage Monitor for BMC Helix Operations Management
- Sentry Hardware Monitor for BMC Helix Operations Management
- Sentry High Availability Monitoring for BMC Operations Management
- Sentry Monitoring Studio for BMC Helix Operations Management
The following services are available via BMC's MarketZone program for BMC Helix Continuous Optimization:
Other add-ons:
- BMC Helix Operations Management – 1 GB Log Analytics (30 Day Retention)
- BMC Helix Additional Environment
- BMC Helix Additional Environment (Public Sector)
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