BMC Helix Intelligent Automation activation

Activation of your BMC Helix Intelligent Automation includes the provisioning of one production environment.

As activation completes, BMC sends you an email message with the URL and login credentials for the production environment, along with general information about accessing and using your service. The URL for your BMC Helix Intelligent Automation service follows this format:

BMC Helix Intelligent Automation environment:

  • Development environment: https://<customerprefix>-dev-bmchelix.<location>
  • Production environment: https://<customerprefix>-bmchelix.<location>

Single Sign-on access:

  • https://<customerprefix>

You will define <customerprefix> when registering your service in the BMC SaaS registration portal. This prefix must be unique and may not contain special characters. BMC will define <location> based on the service location.


Customers can customize the text within <customerprefix>. BMC determines the customer-specific URL and custom URL naming conventions are not allowed.

 Activation activities include the following: 

  1. Provision the BMC Helix Intelligent Automation environments:
    • Development — This environment is used for implementing and testing system changes and provides visibility to new releases.
    • Production — Your production environment is for customer-authorized users and provides access to the live, operational system. This environment is directly managed by the BMC SaaS Operations team and is monitored and proactively managed with BMC tools to ensure BMC meets or exceeds its service level agreement. 
  2. Configure the single sign-on service.
  3. Configure one administrator login to each environment.
  4. Test and verify that the BMC Helix Intelligent Automation solution is available and accessible.
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