BMC Helix Innovation Studio activations
Activation activities for your BMC Helix Innovation Studio services include provisioning the solution in all environments, configuring basic data to enable you to use your service, and providing you with a login ID and password to each environment.
This topic describes the activation activities that take place for the following services:
- BMC Helix Innovation Studio (formerly BMC Helix Custom Applications)
- BMC Helix Premium Connector
- BMC Helix Cognitive Automation
- BMC Helix Virtual Agent
- BMC Helix Business Workflows
- BMC Helix Multi-Cloud Broker
- HR Service Management
- BMC Helix for Communication Service Providers (CSP)
- BMC Helix Customer Service Management (CSM)
Important
HR Service Management is part of the BWF licensing schema and is a Line of Business.
BMC Helix Innovation Studio: Getting started
Action Request System: Getting started
BMC Helix Integration Service: Getting started
BMC Helix Cognitive Automation
BMC Helix Virtual Agent: Getting started
BMC Helix Business Workflows: Getting started
BMC Helix Multi-Cloud Broker: Getting started
HR Service Management: Getting started
BMC Helix for CSP: Getting started
As activation activities are completed, BMC sends you an email message with credentials and general information about accessing and using your service. The URLs for your BMC Helix Innovation Studio services follow these formats:
| Service | URL syntax by environment |
|---|---|
| BMC Helix Innovation Studio | Tailoring: https://<customerprefix>-tailoring-is.onbmc.com/helix/index.html#/com.bmc.arsys.rx.innovationstudio QA: https://<customerprefix>-qa-is.onbmc.com/helix/index.html#/com.bmc.arsys.rx.innovationstudio Production: https://<customerprefix>-is.onbmc.com/helix/index.html#/com.bmc.arsys.rx.innovationstudio |
| BMC Helix Premium Connector | All environments: U.S. data centers: https://integrate-us.onbmc.com European Union data centers: https://integrate-eu.onbmc.com U.K. data centers: https://integrate-uk.onbmc.com Tip To develop a new connector, see
Developing connectors
|
| BMC Helix Cognitive Automation | Tailoring: https://<customerprefix>-tailoring-is.onbmc.com/com.bmc.dsm.chatbot/index.html QA: https://<customerprefix>-qa-is.onbmc.com/com.bmc.dsm.chatbot/index.html Production: https://<customerprefix>-is.onbmc.com/com.bmc.dsm.chatbot/index.html |
| BMC Helix Virtual Agent | Tailoring: https://<customerprefix>-tailoring-is.onbmc.com/com.bmc.dsm.chatbot/index.html QA: https://<customerprefix>-qa-is.onbmc.com/com.bmc.dsm.chatbot/index.html Production: https://<customerprefix>-is.onbmc.com/com.bmc.dsm.chatbot/index.html IBM Workspace information: You will also be provided with the IBM Workspace account accessible from http://console.bluemix.net. You will receive an email from the IBM Cloud email address no-reply.bluemix.net. You will need to register your user details in the invitation form. A default workspace in the form of bmccloudacct-<customerprefix> is created for each environment. You are given manager access for these workspaces. |
| BMC Helix Business Workflows | Tailoring: https://<customerprefix>-tailoring-is.onbmc.com/helix/index.html#/com.bmc.dsm.bwfa QA: https://<customerprefix>-qa-is.onbmc.com/helix/index.html#/com.bmc.dsm.bwfa Production: https://<customerprefix>-is.onbmc.com/helix/index.html#/com.bmc.dsm.bwfa |
| BMC Helix Multi-Cloud Broker | Tailoring: https://<customerprefix>-tailoring-is.onbmc.com/com.bmc.dsm.mcsm/index.html QA: https://<customerprefix>-qa-is.onbmc.com/com.bmc.dsm.mcsm/index.html Production: https://<customerprefix>-is.onbmc.com/com.bmc.dsm.mcsm/index.html Tip To configure connectors through the BMC Helix Multi-Cloud Broker service, see
Configuring connectors
|
| BMC Helix for CSP | Tailoring: https://<customerprefix>-tailoring-is.onbmc.com/helix/index.html#/com.bmc.dsm.cspappui QA: https://<customerprefix>-qa-is.onbmc.com/helix/index.html#/com.bmc.dsm.cspappui Production: https://<customerprefix>-is.onbmc.com/helix/index.html#/com.bmc.dsm.cspappui |
You will define <customerprefix> when registering your service in the BMC SaaS registration portal. This prefix must be unique and may not contain special characters.
Important
Custom URL naming conventions are not allowed.
Activation activities include the following for each service purchased:
- Provision the following environments:
- Tailoring — This environment is used for implementing and testing system changes and provides visibility to new releases. The development environment is fully accessible by customers and their authorized representatives. You will be provided with an administrator ID to this environment.
- Quality Assurance (QA) — The QA environment serves as a staging environment for implementing and testing system changes as a part of the change promotion process. This environment is directly managed by the BMC SaaS Operations team to ensure a stable, monitored, and change-controlled environment.
- Production — Your production environment is for customer-authorized users and provides access to the live, operational system. This environment is directly managed by the BMC SaaS Operations team and is monitored and proactively managed with BMC tools to ensure BMC meets or exceeds its service level agreement.
- Configure basic customer-specific content:
- Setup of one tenant for your company
- Setup of one user, to facilitate administrative access to the system. Authentication for this user is configured using native AR System authentication. To request BMC Helix Single Sign-on assistance for your applications, submit a request through your BMC support portal.
- Enable email for outbound notification via the Simple Mail Transfer Protocol (SMTP) server
- Integrate inbound email by configuring one mailbox to accept inbound email messages through the BMC Helix inbound email framework
- Configure BMC monitoring data:
- Setup of one company (
BMCOpsMonitoring), user (bmcopsmonitor), support group (Service Desk > BMCOpsMonitoring) and site (BMCOpsMonitoringSite) to support BMC monitoring activities
- Setup of one company (
Important
Customer administrators should not modify or remove these data elements as they are needed for BMC monitoring activities. Customers are not billed for this user. For additional information, see In-application workflow.
Comments
Martha Mulvaney, I am not aware that we are offering customers the ability to purchase additional environments beyond Tailoring, QA and Dev. Highly recommend we remove the table above that references this.
The link above under Related Topics for BMC Helix Business Workflows: Getting Started appears to be broken. The other links appear to be working though. Thanks!
Thanks Laura - the link has been updated.
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