BMC Helix Automation Console activation

Activation of your BMC Helix Automation Console service includes the provisioning of one production environment.

As activation completes, BMC sends you an email message with the API key for the production environment, along with general information about accessing and using your service. The URL for your BMC Helix Automation Console service follows this format:

BMC Helix Automation Console dashboard:

  • Production environment: https://<customerprefix>
  • Production also accessible via BMC Helix Portal under https:// <customerprefix>

FTP site:

  • ftp://helix-hr-<customerprefix>

You will define <customerprefix> when registering your service in the BMC SaaS registration portal. This prefix must be unique and may not contain special characters.


Customers can customize the text within <customerprefix>. BMC determines the customer-specific URL and custom URL naming conventions are not allowed.

 Activation activities include the following steps as shown in the following diagrams: 

  1. Provision the BMC Automation Console environment:
    • Production—Your production environment is for customer-authorized users and provides access to the live, operational system. This environment is directly managed by the BMC SaaS Operations team and is monitored and proactively managed with BMC tools to ensure BMC meets or exceeds its service level agreement. 
  2. Configure an FTP server to be used for the download of the API connector
  3. Confirm with the customer's technical contact that a compatible version of the TrueSight Server Automation or TrueSight Network Automation for BMC Helix Automation Console product has been installed on the customer's premises and the IP address and port number have been communicated to the BMC activation team. This is required before the final test can commence.
  4. Test and verify that the BMC Helix Automation Console solution is available and accessible


To configure the on-premises TrueSight Server Automation and TrueSight Network Automation for BMC Helix Automation Console product, see:

  • Configuring the TrueSight Server Automation connector Open link
  • Configuring the TrueSight Network Automation connector Open link
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  1. Santhosh Justin

    Can we have a digram

    Oct 18, 2020 11:17
    1. Betty Xu

      Hi Justin, 

      Your feedback has been directly passed on to Product and they will be working with the IDD team to draft up a diagram in the future.  If you are "watching" this page, you will receive alerts for all future additions to this page. 


      Jun 07, 2021 09:10
      1. Santhosh Justin

        Thanks a Lot

        Jun 07, 2021 09:32
        1. Dhanya Menon

          Hello Santhosh,

          Thank you for the suggestion. We have added a diagram on this page.



          Jul 26, 2022 07:04