Monitoring service impact and situations by using AIOps

You can monitor and investigate the ML-based situations and perform ML-based root cause isolation of an impacted service when you enable the AI/ML-powered AIOps features. After you enable the AIOps features, you can perform the following tasks:

Monitor health of key business services
Determine the ML-based root cause of an impact
Reduce event noise through ML-based situation analysis
Create automation policies and remediate services and situations

Related topics

Product overview

Roles and permissions

Use the following table to understand and use the AIOps features in your environment:

	Action	Description	Topic links
1	Enable the AIOps features	Enable the AIOps Root Cause Isolation and AIOps Situations features on the Manage Product Features page.	Enabling the AIOps features ML-based root cause isolation ML-based situations
2	Create Business Service Models	After you create valid business services in BMC Helix Discovery, you can start monitoring the service health.	Modeling business services
3	Monitor service health	View service health and AIOps root cause isolation.	Performing the ML-based root cause isolation of an impacted service
4	Monitor and investigate Situations	Monitor and investigate the ML-based situations to reduce event noise.	Configuring ML-based situations Monitoring ML-based situations Investigating ML-based situations
5	Remediate open events for services and situations	Enable the Intelligent Automations feature on the Manage Product Features page to remediate open events.	Enabling the AIOps features Remediating events for services and situations

Monitoring service impact and situations by using AIOps

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