Home - Documentation for BMC Helix Portal 23.1

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BMC Helix Portal 23.1

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BMC Helix Portal is a part of the BMC Helix IT Operations Management (ITOM) solution and is the launchpad for all your licensed BMC Helix services. BMC Helix Portal is built on a microservices-based architecture and is available both as a SaaS service and as a container-based on-premises deployment.

With BMC Helix Portal, you can use common services such as user management, tenant management, and single sign-on. As a tenant administrator, you can use these common services to set up role-based access control for all the integrated BMC products available on the platform.

Release notes and notices

updated 14 Mar

Learn what’s new or changed for BMC Helix Portal 23.1 including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

Support information

Date	Summary	Reference
March 14, 2023	Enhancements available in this release: Send notification to user roles Support for multiple Organization Units in LDAP sync agent	23.1.02 enhancements
February 3, 2023	Enhancement available in this release: Deactivate user with immediate effect	23.1.01 enhancements
January 12, 2023	Enhancements available in this release: Multiple selection in BMC Helix Portal Audit dashboard filters UI idle timeout New banner on the Home page	23.1 enhancements and patches
December 9, 2022	Enhancements available in this release: Search and sort products on the Home page Filters in BMC Helix Portal Audit dashboard	22.4.02 enhancements
November 14, 2022	None	None
October 10, 2022	Enhancements available in this release: Deactivate a user Encrypt and Prompt options for LDAP user password and access secret key Disable deletion for an API key Ability to delete External users Search and filter capabilities in notification profiles	22.4 enhancements and patches

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Related release notes

The following links provide updates about the integrated BMC Helix products:

Getting started

Setting up and going live

Set up the product and tailor the environment according to your organizational requirements.

Setting up role-based access control

As a tenant administrator, set up role-based access control (RBAC) for various products from a single place.

Role-based access control management with the REST API

As a tenant administrator, perform RBAC by using the REST API endpoints.

Product trials

Communities

Knowledge Base

Videos

Education

PDFs and videos

This topic describes and links to PDFs and videos that support this product release.

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If the ready-made PDFs of this space do not satisfy your requirements, you can create a custom PDF for a specific topic, a topic and its children, or a group of topics with a specific label. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.

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Videos

The following topics contain videos that supplement text-based documentation. You can access these videos and others in the BMC Helix Portal on YouTube.

The following playlists include videos related to the integrated products of BMC Helix Portal:

BMC Helix Continuous Optimization

BMC Helix Dashboards

BMC Helix Discovery

BMC Helix Operations Management

BMC Helix Service Monitoring

Frequently asked questions

Here are some answers to the most frequently asked questions about BMC Helix Portal.

Which languages does BMC Helix Portal support?

Currently, BMC Helix Portal and the integrated products support only the English locale.

Does BMC Helix Portal provide options for auditing end-user actions?

Yes, you can view the audit records in the BMC Helix Portal Audit dashboard. For more information, see Viewing audit records.

How to find out the product version?

To view the product version, on the title bar, click , and select Application details. The following integrated IT Operations Management products are in sync with this release version:

BMC Helix AIOps
BMC Helix Dashboards
BMC Helix Discovery
BMC Helix Intelligent Automation
BMC Helix Intelligent Integrations
BMC Helix Log Analytics
BMC Helix Operations Management

How to set the UI idle timeout?

Idle timeout is the maximum period during with a session in a BMC application integrated with BMC Helix Portal can be idle before the user is automatically logged off. The UI idle timeout is the maximum length of time that a user remains logged in to integrated products without making any mouse movements, clicks, or keyboard input.

To set the UI idle timeout for BMC Helix Portal, request BMC SaaS Operations team at BMC Support.

Does BMC Helix Portal support the time zone change?

BMC Helix Portal uses the browser time zone as the preferred time zone. Additional options to set the time zone are not available.

Related spaces

This topic provides a list of spaces related to BMC Helix Portal.

BMC Helix

DISCO BMC Helix Discovery

BMC Helix IT Operations Management

BMC Helix IT Service Management

BMC Helix Portal 23.1

Videos

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