Setting up users

A tenant administrator creates users to provide access to the product console. To understand the concept of users, see User access and keys.

On the User access > Users and keys page, you can filter users by source to find users that were created in BMC Helix Portal or users that were imported from an external identity provider (IdP) or synced from BMC Helix ITSM. To understand the concept of external IdP users and synced users, see User identities

To create a user

  1. Navigate to the User access > Users and keys page. 
  2. Under the Users tab, click Add user.
  3. Perform one of the following actions:
    • To create a new user, select Local user.
    • To create an external user associated with a supported external identity provider (IdP), select SAML/IdP user.
  4. Based on the selected user type, provide the first name, last name, email ID, and login ID to access BMC Helix Portal. Confirm the details provided.
  5. Select one or more user groups and roles in the panel displayed.
    The user is created with the source set to Internal user.

Managing users

Navigate to the User access > Users and keys page, and click the Users tab.


Delete a user

From the Actions menu of a user, select Delete, and click Yes

As a logged-in user, you cannot delete yourself.

View permissions assigned to a user

From the user's Actions menu, select View permissions.

View and edit user groups and roles assigned to a user

  1. From the user's Actions menu, select User options.

  2. (Optional) Change the user group and role assignments.


When the user group or role assignments change, the impacted users receive a bell notification.

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