This documentation supports the 20.02 version of BMC Helix Platform.

To view the documentation for the current version, select 20.08 from the Product version menu.

Troubleshooting application deployment issues

This section describes issues that you might encounter while creating or deploying codeless applications.

Troubleshooting package creation issue

Issue

Description
Cannot create install or update packages in my development environment

Cause: Install and update packages can only be created for applications that you have created, that is, the developer ID of the application and the server must be the same. If you signed in with a different developer ID, you cannot create install or update packages. 

Workaround: Sign in with the developer ID same as that of the server and create install or update packages.
A developer ID uniquely identifies an organization developing a Digital Service application. For more information about developer ID, see Glossary.

Troubleshooting application deployment issues

Issue

Description
Cannot view the deployed licensed custom application

Cause: You accessed a licensed application for which you do not have permission. The following error message is displayed:

Please contact your system administrator. You do not have access to the application <Container Name>.

Workaround: The administrator can use the containerrolepermission REST API to provide access to users as well as remove access from specific users for any licensed application. For information about the containerrolepermission REST API, see Platform REST API Documentation.

Cannot reinstall an application by using BMC Helix Innovation Studio

Cause: Bundle ID is not specified in the manifest file of the install package ZIP file. The following error message is displayed:

6603 Bundle id is missing in the manifest file of provided package zip file for re-install operation.

Workaround: Recreate the install package to include the manifest file and bundle ID that are mandatory for reinstalling the application.

Cannot import an export package by using BMC Helix Innovation Studio

Cause: The export package's name or version number, that you selected for import, is different than the installed application's name or version number.

Workaround: Import the export package with name and version number that matches the installed application's name and version number.

Cannot update an application by using an update package

Cause: You selected an invalid version in the Update from Version field.

Workaround: Select the version number of the available application and create an update package. For more information, see Creating update packages to deploy incremental changes of applications.

Cannot deploy an application or library by using BMC Helix Innovation Studio

Cause: You used a non-tenant specific application, that is, a code-based application for deployment through BMC Helix Innovation Studio. The following error message is displayed:

6604 Insufficient privileges to deploy an application or library with code.

Workaround: Use a tenant-specific application, that is, a codeless application for deployment through BMC Helix Innovation Studio.

Cannot deploy export package by using BMC Helix Innovation Studio

Cause: You are deploying the export package to a developer environment, that is, the developer ID of the application and the server is the same. The following error message is displayed:

6605 Cannot deploy export package on developer machine.

Workaround: You must use a tailoring environment for deploying export package, that is, the developer ID of the application and the server must be different.

Related topics

Developing codeless applications

Deploying codeless applications

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