This documentation supports the 20.02 version of BMC Helix Platform.

To view the documentation for the current version, select 20.08 from the Product version menu.


This section provides information about troubleshooting issues that you might encounter during creating or deploying applications, configuring BMC Helix Platform, using BMC Helix Innovation Studio, how to enable logs, and information about the error messages.

Troubleshoot issues related to sandbox accessTroubleshooting sandbox access issues
Troubleshoot issues related to codeless application developmentTroubleshooting application deployment issues

Enable logging for an application

Enabling logging for a Digital Service application

Enable browser logging for an applicationEnabling browser logging in a Digital Service application
Troubleshoot issues when enabling automatic assignment for application requestsTroubleshooting automatic assignment issues
Troubleshoot issues while loading existing or custom Foundation data from Remedy ITSMTroubleshooting Foundation data issues
Troubleshoot incoming email issues, debug email delivery failure in outgoing mailboxes, and enable logging for email serviceTroubleshooting incoming and outgoing email issues
Report an error encountered while performing REST API operationsReporting application errors as issues

Troubleshoot connection issues related to the BMC Helix Integration Service

Troubleshooting BMC Integration Service connection issues

Related topics

Known and corrected issues

Support information


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