Configuring
This section provides information on how you can use BMC Helix Platform services and libraries to customize your applications:
| Action | Reference |
|---|---|
| Extend your application to include an approval mechanism that facilitates the end-to-end execution of events from the time a user makes a request till the request is addressed—either approved, rejected, or, cancelled. | Adding an approval process to an application |
| Automate your application workflow tasks, such as assignment and categorization, use the cognitive service | Adding cognitive capabilities to a custom application |
| Integrate an application with third-party systems by using connectors without having to perform any changes to the application code. | Integrating with another application by using a connector |
| Integrate with RESTful services in a codeless way. | Integrating with REST services in a codeless way |
| Enable automatic request assignment for application requests by defining the rules in an assignment policy and triggering the policy from assignment processes. | Enabling automatic record assignment in an application |
| Configure cognitive insights as an alternative to full-text search (FTS). | Enabling cognitive insights in an application |
Leverage data residing outside BMC Helix Platform to appear in BMC Helix Platform as local record instances. | Leveraging external data |
| Enable your application to use the cognitive summarization service. | Enabling cognitive service summaries for custom applications |
| Leverage Automation Anywhere Robotic Process Automation (RPA) to automate any task or a manual flow within your application. | Automating a task or issue resolution by using the Automation Anywhere connector |
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