This section provides information on how you can use BMC Helix Platform services and libraries to customize your applications:
|Extend your application to include an approval mechanism that facilitates the end-to-end execution of events from the time a user makes a request till the request is addressed—either approved, rejected, or, cancelled.
|Adding an approval process to an application
|Automate your application workflow tasks, such as assignment and categorization, use the cognitive service
|Adding cognitive capabilities to a custom application
|Integrate an application with third-party systems by using connectors without having to perform any changes to the application code.
|Integrating with another application by using a connector
|Integrate with RESTful services in a codeless way.
|Integrating with REST services in a codeless way
|Enable automatic request assignment for application requests by defining the rules in an assignment policy and triggering the policy from assignment processes.
|Enabling automatic record assignment in an application
|Configure cognitive insights as an alternative to full-text search (FTS).
|Enabling cognitive insights in an application
Leverage data residing outside BMC Helix Platform to appear in BMC Helix Platform as local record instances.
|Leveraging external data
|Enable your application to use the cognitive summarization service.
|Enabling cognitive service summaries for custom applications
|Leverage Automation Anywhere Robotic Process Automation (RPA) to automate any task or a manual flow within your application.
|Automating a task or issue resolution by using the Automation Anywhere connector