Viewing the synchronized Foundation data
After you load the Foundation data and associations from Remedy IT Service Management (Remedy ITSM), you can view the Foundation data that is synchronized to BMC Helix Platform. All changes made to Remedy ITSM Foundation data are synchronized with BMC Helix Platform, regardless of whether the data is in online or offline state. The Foundation data, that is loaded from Remedy ITSM, is locked for editing and cannot be modified in BMC Helix Platform.
You can load and synchronize Foundation data from Remedy ITSM version 9.1 SP3 or later. For a complete list of compatible Remedy ITSM versions, see Foundation data load compatibility information.
To view the synchronized Foundation data
You can view the synchronized Foundation data from BMC Remedy IT Service Management Console.
In the IT Service Mangement Console, expand Monitor Data Updates.
The Summary column displays a list of Foundation data that must be synchronized, and the Transfer Status column displays the synchronization status.
The following image shows an example of Foundation data changes that are synchronized to BMC Helix Innovation Studio:
This is the final step in the process of loading Foundation data from Remedy ITSM to BMC Helix Platform.
Common tasks after synchronizing Foundation data
After verifying the synchronized Foundation data from Remedy ITSM to BMC Helix Platform, the Foundation data is locked for editing and cannot be modified. However, you can leverage the data to create new data, extend existing data, or modify associations between the data.
The following table explains the common tasks that administrators might want to perform after loading data from Remedy ITSM:
|You can create a new child support group by following the instructions in To create secondary organization.|
|You can assign an agent to the newly created support group by creating a direct or indirect affiliation between the agent and the support group.|
|You can create new customers by following the instructions in To create person data.|