This documentation supports the 19.08 version of BMC Helix Platform. 
To view an earlier version, select 19.05 from the Product version menu.

Viewing the history of configuration changes

As an administrator, you can view the history of configuration changes that you or other administrators make in BMC Helix Innovation Studio. The history shows various details about a configuration change, such as, who made the change, when the change was made, old and new configuration values, and so on. Viewing the configuration change history also helps you to verify if an incorrect configuration exists in the system that might cause issues and rectify the configuration.

List of configurations that are tracked

In BMC Helix Innovation Studio, you can view the change history of a default list of configurations and you cannot modify the default list. In the following default configurations, changes in only certain fields are tracked:

  • Centralized Tenant Configuration
  • Centralized Configuration Settings
  • Email Whitelist
  • Incoming Mailbox Configuration
  • Outgoing Mailbox Configuration
  • Cognitive Configuration
  • Telemetry
  • Chatbot Configuration
  • Connector Configuration
  • Skinning and Branding
  • Remedyforce
  • Service Catalog
  • Web APIs

To view the configuration change history

  1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab.
  2. Select Configure My Server > Configuration Change Audit.
    The Configuration Change Audit page displays configurations that are changed as shown in the following image:
  3. From the Configuration Change Audit page, open a configuration change audit record.

    Note

    On the Configuration Change Audit page, you cannot modify or delete a configuration change audit record.

    The Configuration Change pane is displayed, as shown in the following image:

    The following table describes the fields displayed in the Configuration Change pane:

    FieldDescription
    Configuration Record NameDisplays the name of the default configuration that is tracked.
    Configuration IdDisplays the ID of the default configuration that is tracked.
    Modified ByDisplays the user name who made changes to the configuration.
    Modified DateDisplays the date and time when the user made changes to the configuration.
    Old ValueDisplays the configuration value before the user made changes.
    New ValueDisplays the configuration value after the user made changes.
    OperationDisplays the type of change that the user made such as create, update, and delete.
    Notes:
    • When Operation is Create, the old value of the configuration is blank.
      For example, when you configure an incoming mailbox for the first time, the old value of the configuration is blank.
    • When Operation is Delete, the new value of the configuration is blank.
      For example, when you delete an incoming mailbox that you configured, the new value of the configuration is blank.
    Setting TypeDisplays additional information about configuration changes, for example, component name in which the change was made, setting name, server in which the change was made, and so on.
    Note: The field displays additional information about changes made to any settings only under Centralized Tenant Configuration and Centralized Configuration Settings.
  4. (Optional) On the Configuration Change Audit page, to narrow down the list of configuration change audit records, click Filters, select a filter, and click Apply.

Related topic

Administering

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