This documentation supports the 19.08 version of BMC Helix Platform. 
To view an earlier version, select 19.05 from the Product version menu.

Use cases

Consult the following use cases for information on how to achieve value with BMC Helix Platform.

Use case
Business value
Products used
Empowering non-developers to develop codeless applicationsHelps an application business analyst to create codeless applications in a few clicks with minimal dependency on developers or development environment, and to promote codeless applications from a development to test or production environments.
  • BMC Helix Innovation Studio
Leveraging Remedy ITSM Foundation data

Helps administrators to load and synchronize Foundation data from Remedy IT Service Management (Remedy ITSM) Suite to BMC Helix Platform.

  • Remedy ITSM
  • BMC Helix Platform
  • Atrium Integrator Spoon client
Leveraging cognitive capabilities in your applicationHelps a developer to automate the manual tasks, such as data categorization and task assignment, by using machine learning in their Digital Service applications.
  • BMC Helix Platform
  • IBM

Leveraging conversation capabilities in your application

Helps a developer to build an application that uses the chatbot framework.
  • BMC Helix Innovation Studio
  • IBM Watson
Leveraging machine learning metrics to improve cognitive service data sets

Helps an administrator to test the accuracy of cognitive service data sets when you use BMC Helix Platform Cognitive Service for auto-categorization, auto-assignment, and chatbot capabilities.

  • BMC Helix Innovation Studio
  • IBM Watson
Leveraging full-text and global search capabilities in your applicationHelps an application business analyst to enable fields and record definitions for a full text search.
  • BMC Helix Innovation Studio
Automating tasks though emailsHelps an application business analyst to use an incoming mailbox to automate certain tasks and to use an outgoing mailbox to send email notifications.
  • BMC Helix Innovation Studio
Extendable application definitions to allow additive changesHelps a developer to create extendable definitions. Extendable definitions ensure that the out-of-the-box objects remain unchanged, but developers can add or remove new objects.
  • BMC Helix Innovation Studio

Support for text summarization in your application

Generates a summary of any input text, attachment text, email, and chat conversations for the support agents to help them quickly resolve requests
  • BMC Helix Innovation Studio



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