Troubleshooting application deployment issues
This section describes issues that you might encounter while creating or deploying codeless applications.
Troubleshooting package creation issue
Issue | Description |
|---|---|
| Cannot create install or update packages in my development environment | Cause: Install and update packages can only be created for applications that you have created, that is, the developer ID of the application and the server must be the same. If you signed in with a different developer ID, you cannot create install or update packages. Workaround: Sign in with the developer ID same as that of the server and create install or update packages. |
Troubleshooting application deployment issues
Issue | Description |
|---|---|
| Cannot view the deployed licensed custom application | Cause: You accessed a licensed application for which you do not have permission. The following error message is displayed:
Workaround: The administrator can use the containerrolepermission REST API to provide access to users as well as remove access from specific users for any licensed application. For information about the containerrolepermission REST API, see Platform REST API Documentation. |
Cannot reinstall an application by using BMC Helix Innovation Studio | Cause: Bundle ID is not specified in the manifest file of the install package ZIP file. The following error message is displayed:
Workaround: Recreate the install package to include the manifest file and bundle ID that are mandatory for reinstalling the application. |
Cannot import an export package by using BMC Helix Innovation Studio | Cause: The export package's name or version number, that you selected for import, is different than the installed application's name or version number. Workaround: Import the export package with name and version number that matches the installed application's name and version number. |
| Cannot update an application by using an update package | Cause: You selected an invalid version in the Update from Version field. Workaround: Select the version number of the available application and create an update package. For more information, see Creating update packages to deploy incremental changes of applications. |
Cannot deploy an application or library by using BMC Helix Innovation Studio | Cause: You used a non-tenant specific application, that is, a code-based application for deployment through BMC Helix Innovation Studio. The following error message is displayed:
Workaround: Use a tenant-specific application, that is, a codeless application for deployment through BMC Helix Innovation Studio. |
Cannot deploy export package by using BMC Helix Innovation Studio | Cause: You are deploying the export package to a developer environment, that is, the developer ID of the application and the server is the same. The following error message is displayed:
Workaround: You must use a tailoring environment for deploying export package, that is, the developer ID of the application and the server must be different. |
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