This documentation supports the 20.08 version of BMC Helix Platform. 
To view an earlier version, select 20.02 from the Product version menu.

Tracking application events to generate usage reports

You can track application events to derive metrics and generate reports to check how end users are using an application. The usage reports help to understand if end users are using the application to its complete potential and to derive statistics about a successful or unsuccessful application event. 

BMC Helix Platform provides chatbot-specific events, event statistics, and reports out-of-the-box. For more information, see  Tracking events to generate chatbot usage reports Open link . You can leverage the out-of-the-box events and reports, specify new events, or enable or disable the events for tracking. By default, the user name and create date event attributes are tracked. You cannot modify or delete these attributes. 


Your organization has an application for employees to claim reimbursements for business expenses. The application is configured to auto-approve a certain amount spent on business lunches by sales representatives. By tracking the auto-approval event, you can generate reports about the number of auto-approvals that were successful in a month.

After tracking events and event statistics, you can generate the reports in Remedy Smart ReportingFor more information, see  Tracking events to generate chatbot usage reports Open link .


When working in the Customization layer, you can only enable or disable the Event definition or the Event Statistics definition.

Before you begin

Process for tracking application events and generating reports

The following image provides an overview of the tasks in the process for generating application usage reports:

The process for tracking events in a custom application and a chatbot is the same. To complete the tasks in the process, see  Tracking events to generate chatbot usage reports Open link .

Related topics

Process designer elements

Defining the application business logic through processes

Was this page helpful? Yes No Submitting... Thank you


  1. Pascal Junker

    On these pages it seems to me there are several "MultiExcerpt named..." errors. The chapter "Before you begin" & "Process for tracking.." does not seem complete to me.

    Sep 14, 2021 11:02
    1. Prachi Kalyani


      Thank you for bringing this to our notice. 

      I have updated the topic. 



      Sep 14, 2021 11:58