Release notes and notices

Issues that were corrected by 20.08 patch 9 and issues that remain open

Issues that were corrected by 20.08 patch 5 and issues that remain open

Issues that were corrected by 20.08 patch 4 and issues that remain open

Issues that were corrected by 20.08 patch 1 and issues that remain open

Updates available in 20.08 patch 1:

• Support for IBM Watson Plus and IBM Watson Premium plan.
• Ability to use special characters while logging in to BMC Helix Innovation Studio.

• Use the Ctrl+click action to open the view in record grid values in a new tab.

BMC Helix Platform has been enhanced in the following areas:

• Launch codeless applications in the new user interface
• Run developer sandboxes on your local machine by using a docker container
• Use your IBM Watson services to leverage BMC Helix Cognitive Automation
• Foundation data improvements to set the default support group for an agent
• Cognitive search and chatbot unique user reports available on the UI
• Create filter presets on UI that is locked for customization
• Enable and download server logs from BMC Helix Innovation Studio
• Support for webhook definitions registered with DocuSign
• Support for Danish and Norwegian languages
• Set allowed or disallowed attachment types
• Export and import custom record data between environments

• Display image from an attachment and enable rich text editing for application users

This update includes fixes for defects and an updated BMC Helix Platform SDK.

BMC Helix Platform has been enhanced in the following areas:

• Early access preview of the Angular framework for BMC Helix Platform

• Improved cognitive search crawler to include articles from Remedy Knowledge Management
• Supported Foundation name changes in Remedy IT Service Management
• Filter a record grid by using partial text strings
• Set grid filter presets by using partial text strings
• BMC Helix Chatbot service consumption has been changed from conversation-based to user-based. 
• BMC Helix Cognitive Automation now include Summarization, IBM Watson Assistant Tone Analyzer, and Real Time Translation
• Support for join on external records
• Support to set preferred user or global locale

• Enhanced Extension Container view component to support fields from the same record definition

• Support for Date and String functions in Expression Editor

BMC Helix Platform has been enhanced in the following areas:

• Download or upload different types of attachments via a Web API call

• Use a query as an action to fetch data

• Support for Automation Anywhere Robotic Process Automation (RPA)

• Support for adding an array node in a document instance
• Send and receive attachment and text lists from a process
• Real-time translation for applications
• Ability to set the region for IBM Watson services
  
• Support for IBM Watson Tone Analyzer service
• Webhook registration retries to avoid data loss
  
• Update Remedy IT Service Management (Remedy ITSM) associations in BMC Helix Platform

This update includes fixes for defects and updated BMC Helix Platform SDK.

BMC Helix Platform has been enhanced in the following areas:

• Support for BMC Native classification for cognitive service
• Support for webhook definitions registered with Adobe Sign
• Enable users to directly view an event that triggers a notification
• Dynamically define the type of association

• Enhancing the cognitive insights capabilities by providing the following features:

  • Filtering the search data sets by using confidence threshold

  • Ability to rate the most relevant knowledge articles

• Simplified construction of text strings in an expression builder

• Content packages for applying customizations to an application

This update includes fixes for defects and updated BMC Helix Platform SDK.

BMC Helix Platform has been enhanced in the following areas:

• Leverage Remedy Smart Reporting capabilities to generate application usage reports.
• Support for cognitive search user metrics.
• Ability to launch the Process designer from a custom application view.
• Support for cognitive search in custom applications and BMC products.
• Unique record IDs for Foundation data.
• BMC Helix Innovation Studio configuration change history.
• Leverage external AR System data as local data.
• The Record Grid Component adapts automatically to mobile form factors.
• A new Tab Panel View Component has been added, which helps you to organize page content within multiple tabs.

This update includes updated BMC Helix Platform SDK and fixes for defects.

BMC Helix Platform has been enhanced in the following areas:

• Integrating applications by using the Webhook definition.
• Tracking application events to derive application usage metrics.
• Enhancing the approval capabilities by providing the following features:
  • Configuring the approval flows to allow certain number of approvers to approve the request.
  • Flexibility to plugin any other notification mechanism.
  • Approving or rejecting the requests through email notifications.

This update includes updated BMC Helix Platform SDK and fixes for defects.

Additionally, BMC Helix Platform includes the following enhancement:

• Improved fallback mechanism for displaying localized field values.

BMC Helix Platform has been enhanced in the following areas:

• Foundation library
  • The Foundation data model for Organization and Person data is changed to have more parity with Remedy IT Service Management.
  • Easier conversion between types of Organization and Person. 
  • Reduced restrictions on Organization and Person so that customers have more control on Organization and Person data. 
  • The Foundation Service REST APIs output structure for Organization data and Person data has changed to match the new data model. The parameters remain unchanged for most parts.
• Connect to RESTful services in a codeless way from the BMC Helix Innovation Studio UI.
• Ability to test accuracy, precision, recall, and F-score of BMC Helix Platform Cognitive Service when using for auto-categorization and chatbot.
• Support for outgoing profiles to enhance the email capabilities.
• Ability to access attributes such as, complex objects, array of objects, array of strings, and nested complex objects by using a Document definition.
• Ability to change the layout of view components.
• Support for customizing user menu to display the user profile.
• Ability to cancel user-driven approval requests and filter approvers from the foundation data.
• Ability to edit multiple records in a record grid, define filter presets, and filter rows by cell selection. 
• Responsive web layouts in the browser.

BMC Helix Platform has been enhanced in the following areas:

• Embed BMC Helix Platform views in external applications.
• Creation of codeless applications and libraries in a tailoring environment.
• Using a new PIN field in Foundation data to verify individuals.
• Configuring approval flows using one single wizard.
• Introducing Application Business Analyst role in BMC Helix Platform.
• Enable extension of application definitions.
• Enhanced load and synchronization of Remedy ITSM Foundation data to BMC Helix Platform.
• Ability to identify updates to the security label.
• Enhancements in connectors.
• Section 508 compliance.

This update includes updated BMC Helix Platform SDK and fixes for defects.

Additionally, BMC Helix Platform includes the following enhancements:

• Zero downtime upgrade of BMC Helix Platform.
• Audit fields from associated record definitions.

BMC Helix Platform has been enhanced in the following areas:

• Full-text search capabilities in a Digital Service application.
• Incoming and outgoing email configuration.
• Deploy code-based application across environments in a dedicated systems.
• Support for GDPR.
• Report application errors as issues to customer support.

This update includes updated BMC Helix Platform SDK and fixes for defects.

Additionally, BMC Helix Platform includes the following enhancement:

• Zero downtime upgrade to a new version of an application.
• BMC applications and partner-developed applications can now be set to have unlimited users in a tenancy.

BMC Helix Platform includes the following enhancements:

• Chatbot framework enhancements:
  • Support for multiple chat providers
  • Support for enabling chat conversations through SMS
  • Support for enabling chat conversations through Skype for Business
  • Ability to format chatbot responses
• Associate and display field values for Approval record definitions
• Leverage Foundation Data to assign approvers of the approval requests
• Localize field values of a record definition
• Localizable Foundation category data
• Enable row-level security for roles from multiple applications
• Enable maximum number of training data sets permitted by IBM Watson Assistant for auto-categorization and auto-assignment
• Support for Remedy Single Sign-On (RSSO) OAuth 2.0 for BMC Helix Platform applications

This update includes updated BMC Helix Platform SDK and fixes for defects.

Additionally, BMC Helix Platform includes the following enhancement:

• Increased limit of training data sets when using BMC Helix Platform Cognitive Service.

BMC Helix Platform includes the following enhancements:

• Chatbot framework to provide virtual chat and cognitive search capabilities in your application.
• Automated assignment using Cognitive Service.
• Data load and synchronization capability for ITSM Foundation data.
• Leverage Smart Reporting in BMC Helix Platform application.
• Remove Mid Tier for tenant configuration: Licensing Management and Assignment.
• Automatically persist user settings between sessions.
• Display associations in Approval Console.
• Hide navigation items in Shell when user does not have permission.
• Disassociate records to prevent orphaned records.
• Support RSSO for SAML/IDP based user authentication.
• Unified logging to improve ability to query across logs.
• UI improvements for creating and managing Foundation data.
• Copy fields in a Record.
• Clear All capability in notification bell.
• Access error data in caught exceptions.

This update includes updated BMC Helix Platform SDK and fixes for defects.

BMC Helix Platform includes the following enhancements:

• Ability to integrate your applications with third-party systems.
• Support for creating codeless application.
• Ease of use in deploying applications across environments.
• Enhancements to improve application development experience.

This update includes updated BMC Helix Platform SDK and fixes for defects.

Additionally, following JAR files are no longer bundled with the BMC Helix Platform SDK ( com.bmc.arsys.rx.sdk-17.5.0.zip), as these JAR files are used only for internal framework functionality:

• com.bmc.arsys.rx.application-test.jar
• com.bmc.arsys.common.jar
• com.bmc.arsys.domain.jar

To test your application or library, see Testing application logic with the automation framework.

BMC Helix Platform includes the following enhancements:

• Ease of application upgrade.
• Enhancements to address data security and performance.
• Support for better debugging and troubleshooting your applications.
• New REST APIs for Foundation library and Approval library.
• Support for loading Foundation data in bulk.
• Ease of granting application permissions using Functional Roles.
• Enhancements to the View Designer interface elements such as Record Grid, Select Group component, and Action button.

This update includes updated BMC Helix Platform SDK and fixes for defects.

This update includes updated BMC Helix Platform SDK and fixes for defects.

BMC Helix Platform includes the following enhancements:

• Lock core platform objects from being customized
• BMC Remedy Deployment Application now enables you to promote your Digital Service application customization and data across environments 

This update includes updated standard library for BMC Helix Platform services and fixes for defects.

This update includes updated standard library and updated Java libraries for BMC Helix Platform services, and fixes for defects.

BMC Helix Platform Developer release.