This documentation supports the 20.08 version of BMC Helix Platform. 
To view an earlier version, select 20.02 from the Product version menu.

Leveraging external data

Developers can leverage external data that is residing outside BMC Helix Platform. You can map a record editor directly to the external data. This results in the external data appearing in BMC Helix Platform as local record instances. When you leverage external data, tables in the external data source appear as record definitions in your application. Objects, such as, View Components, Processes, Rules, Associations, and Named Lists can be bound to the external data source just like regular record definitions.  

Only Remedy Action Request System (AR System ITSM server) data source type is supported as an external data source. Data tables are not supported as an external data source. The forms in the AR System ITSM server are shown as tables and the fields in the forms are shown as as table columns. These table columns are mapped to the external RD fields. If you are using AR System data source, BMC Helix Platform does not support FTS for external records. 

Process of leveraging external data

To leverage external data, perform the following steps:

1.Configure the data source.Configuring a data source
2.Create an external record definition.Creating external record definitions
3.Map the data source alias to an appropriate data source configuration.Mapping the Data Source alias to an appropriate data source configuration

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