This documentation supports the 20.08 version of BMC Helix Platform. 
To view an earlier version, select 20.02 from the Product version menu.

Leveraging cognitive and conversation capabilities by using your own cognitive provider

The goal of this use case is to leverage the cognitive and conversational services in BMC Helix Platform by using your own cognitive service provider. 


As an end user, I have already purchased the appropriate IBM Watson services from IBM, and procured the appropriate SKU from BMC SaaS Operations. I want to consume BMC Helix Cognitive Automation to leverage conversation capabilities in an application by using the BMC Helix Platform chatbot framework.

Instead of purchasing IBM Watson services from BMC SaaS Operations for using BMC Helix Cognitive Automation, I can configure and use the IBM Watson services that I have purchased directly from IBM. 

Roles involved in this use case

The following role is involved in this use case:

  • Administrator


Using your own cognitive service provider delivers the following capabilities:

  • You can use your own IBM Watson services instead of purchasing additional services from BMC SaaS Operations. 
  • You can configure your own IBM Watson services with BMC Helix Platform.

Where to go from here

Configuring cognitive service for custom applications by using your own IBM Watson services

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