This documentation supports the 20.08 version of BMC Helix Platform. 
To view an earlier version, select 20.02 from the Product version menu.

Creating or modifying Person data


In Foundation library, you create data for various person types, such as employee, agent, customer, and vendor. You can also create new person types and add data for the new person types. For more information about the types of Person data, see Person data.

Before you begin

Ensure that you have added Organization data. For more information, see Creating or modifying Organization data.

To create Person data

  1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab.
  2. Select Foundation Data > Manage People, and click New.
  3. To add a new person data, enter information in the appropriate fields.

    FieldDescriptionExample
    General
    Person TypeSelect the type of person for which you want to enter the data, such as Employee, Customer, or Vendor.

    Note: You can use the out-of-the-box Person types or create a new Person type. To create a new Person type, see Create new Person Type.

    Employee
    Employee TypeSelect the type of employee you want to add, such as Contractor, Part-time, and so on.

    Note: You can use the out-of-the-box employee types or create a new employee type. To create a new employee type, see Create new Person Type.

    Full time
    Customer TypeSelect the type of customer that you want to add, such as Existing, Prospect, and Other.

    Note: You can use the out-of-the-box customer types or create a new customer type. To create a new customer type, see Create new Person Type.

    Existing
    Vendor TypeSelect the type of vendor that you want to add, such as Partner or Supplier.

    Note: You can use the out-of-the-box vendor types or create a new vendor type. To create a new vendor type, see Create new Person Type.

    Partner
    AgentSelect Yes if you want to mark the person as an Agent.Yes
    Access Details
    Functional RolesSelect a functional role based on the roles provided to the user in your application. For more information about functional roles, see Functional role.
    • FoundationRead
    • Unrestricted Access
    Application LicensesSelect the application licenses that should be assigned to the user to view the required applications. The list displays all the licensed applications.InnovationSuite User Named
    Tenant Admin

    Select the toggle to specify the user as an administrator. Only if you are an administrator you can access BMC Helix Innovation Studio. All the other users have access only to the applications if they are assigned specific application licenses.

    Note: The Application Business Analyst option is removed when you select this option.

    Application Business Analyst
    Select the toggle to specify the user as a business analyst. An Application Business Analyst customizes application as per business requirements. For more information about Application Business Analyst, see User goals and features.

    Notes:

    • You will be able to select Business Analyst, only if you do not select Tenant Admin for a user.
    • If you select Application Business Analyst ensure that you select InnovationSuite User Named licenses from Application Licenses field.

    Bundle AccessAfter you select the Application Business Analyst toggle, select all application bundles that the Application Business Analyst should view or modify.

    Other Details (The fields in this section indicate a person's attribute. An application built on BMC Helix Platform can derive values from these fields.)

    PINCreate a Personal Identification Number (PIN) value for a requester's authentication and validation. A PIN value can be alphanumeric with a maximum length of 30 characters. For more information about how a PIN is validated, Validating and verifying a PIN value.
    VIPSelect Yes to mark the person as VIP. This field is used by the support agents while attending the tickets to check if the person is VIP and expedite the process of the ticket.Yes
    SensitivitySelect the option to mark the person as VIP. This field is used by the support agents while attending the tickets to check if the person is VIP and expedite the process of the ticket.Standard
    Notification LanguageSelect the language for notifications that are sent to the user.English (United States)

    Status

    Select a status to indicate if a person is active or not.
    By default, when you save a new person profile, the status of the person is Offline. Only after you associate the person with a primary organization, you can change the status to Enabled.

    Enabled

    Assignment Configuration (The fields in this section are for Person of type Agent and are used by Assignment Engine to manage assignments.)

    Assignment Availability

    To enable an agent to take up assignments, select Yes. Also, after you save the person profile, associate the person with a primary organization and set the Status field to Enabled. Otherwise, the agent cannot take up assignments, even if Assignment Availability is set to Yes.

    Yes

    Number Assigned

    Displays the number of tickets assigned to the agent until now.

    5
    Capacity RatingAdd the capacity of an agent based on which a new assignment can be allocated to the agent.10
    Last Ticket Assign TimeMaintain a record of when an agent was assigned the last task or case.

  4. Click Save.

To create a new Person Type

When you create Person data, you can use the out-of-the-box Person types or create subtypes. Out of the box, Person Type has Employee, Customer, and Vendor subtypes. You can create a new subtype directly under Person Type or under its subtypes.

For example, you can create the new Intern subtype under Person Type and the new Contractor subtype under Employee, as shown in the following image:

To define a new subtype, perform the following steps: 

  1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab.
  2. Select Foundation Data > Define Menu Items.
  3. To create a new subtype, click Add, and complete the fields as described in the following table:

    FieldAction
    Menu TypeEnter the name of the existing Foundation type for which you want to create the subtype.
    For example, enter Person Type.
    Localized Menu ItemClick Localize, and in the Value field for a locale, enter the name of the subtype that you want to create.
    For example, in en-US, enter Intern.
    StatusFrom the list, select a status such as Enabled or Obsolete for the subtype.
    While creating a person data, the subtype is displayed only when you select the Enabled status.
    Short DescriptionEnter a meaningful description for the subtype.
    Bundle IdFrom the list, select the application for which you want to create the subtype.
  4. Click Save.
    After you create the subtype, it is visible under the Person Type menu on the Create Person page. 
    The following images show an example of Person Type values before and after creating a new subtype:

The Person data is created. You can proceed to create other Foundation data elements such as Organization, Categorization, Location, and Geography.

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