Configuring a data source

As an administrator or a developer, you can leverage data outside BMC Helix Platform. To leverage external data, you must first configure the data source by specifying the connection and authentication details. BMC Helix Platform supports two external data source types—Remedy Action Request System (AR System) and Web API data source. The AR System data source type supports the following authentication types:

• Remedy Single Sign-On (Remedy SSO)—Remedy SSO should be the same for BMC Helix Platform and external AR system, and users should be synced in BMC Helix Platform from external AR system.
• Remedy Application Service Password of external AR System—AR System users should be synced in BMC Helix Platform.

To configure a new data source

1. Log in to BMC Helix Platform and navigate to the Administration tab. 
2. Select Connections > Data Sources.
3. On the Data Source Connection page, click New.
   The Add New Data Source Configuration dialog is displayed.
4. On the General tab, complete the following fields:
   1. Name—Enter an appropriate name for the data source connection, for example, ARS01.
   2. Type—Select AR System or Web API, depending on your requirement.
      The data is retrieved from the data source defined in this field.

5. On the Connection Properties tab, complete the fields as described in the following table:
   

   Data source type	Connection Properties fields	Action
   AR System	Host Name	Enter the host name of the external AR System server.
   	Port	Enter the RPC Port number.
   	Authentication	Select one of the following supported types: RSSO  RAS (Remedy Application Service) If you select RAS, enter the password of the Remedy Application Service User of the external AR System.
   	Use currently logged in user permissions	Select the check box if you want to use the logged in user's permissions to access the AR System server. Best practice We recommend that you select this check box after the application development is complete.
   Web API	Web API Connection	Select the web API connection that you have created. For information about web connection, see Configuring the authentication credentials of REST API web services.

6. Click Save.

Related topics

Creating external record definitions

Mapping the Data Source alias to an appropriate data source configuration