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This documentation supports the 20.08 version of BMC Helix Platform. 
To view an earlier version, select 20.02 from the Product version menu.
BMC Helix Platform 20.08 ... Configuring Adding cognitive capabilities to a custom application Configuring the cognitive service providers for the BMC Helix Platform Cognitive Service

Configuring cognitive service for custom applications by using your own IBM Watson services

BMC Helix Cognitive Automation is a licensed service that uses the IBM Watson machine learning capability. As an administrator, you can either use IBM Watson services activated by BMC or use your own IBM Watson services to configure and use BMC Helix Cognitive Automation for custom applications. You can use your own IBM Watson services only for auto-classification, chatbot, and tone analyzer services.  

For auto-classification, you can also use BMC Native (Google) classification service.

Before you begin

Make sure that you have completed the following tasks:

  • Purchased the appropriate IBM Watson services from IBM. 

  • You are aware of the region and API key of the IBM Watson services that you want to configure with BMC Helix Platform.

  • Purchased the appropriate cognitive service SKU from BMC.

To configure cognitive services

  1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab.
  2. Select Configure My Server > Cognitive Service.
  3. Click Onboard Service With Own Cognitive Provider.
  4. From the Cognitive Provider list, select IBM Watson.

  5. In the Select and Cognitive Service Regions section, select cognitive services that you want to configure, and enter the following details:

    FieldDescription
    Region
    Select the appropriate region (IBM Watson services data center) for the services that you want to provision.

    Make sure that all the cognitive service that you configure are in the same IBM Watson data center.

    When you use your own IBM Watson services, make sure that you set the region for all services closest to the following IBM Watson data centers:

    • Germany/Frankfurt
    • Sydney
    • United Kingdom/London
    • US East/Washington DC
    • US South/Dallas
    API Key

    Enter the IBM Watson service API key.

  6. Click Onboard. 

After you configure the services, all the required settings are successfully added in BMC Helix Platform.

Important

If you want to update any of the configured cognitive service settings, select Configure My Server > Cognitive Service from the Configure list, select the appropriate cognitive service, and update the required setting.

For the IBM Watson Assistant for Chatbot service, the chatbot configuration is created for BMC Chatbot, Helix ChatOps, and BMC ITOps Chatbot and the required workspace is uploaded in IBM Watson.

Where to go from here

Training and testing the cognitive service for a custom application

Related topics

Leveraging cognitive and conversation capabilities by using your own cognitive provider

Adding cognitive capabilities to a custom application

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Last modified by Prachi Kalyani on Dec 16, 2020
cognitive_provider onboarding ibm_watson cognitive service tone_analyzer own best_practices cognitive_service onboard bring_your_own_watson help_ad_cogn_service sharedtopics

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Configuring cognitive service for custom applications by using IBM Watson activated by BMC
Configuring cognitive service for a custom application by using BMC Native (Google) classification
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