This documentation supports the 20.08 version of BMC Helix Platform. 
To view an earlier version, select 20.02 from the Product version menu.

BMC Helix Chatbot overview

BMC Helix Chatbot is a chatbot application provided by BMC, that allows users to interact in a conversational interface to resolve their issues. BMC Helix Chatbot interacts with the user in a natural language to understand the conversation context and based on that communication, reports issues, creates requests and cases, or searches for knowledge articles.

You can configure BMC Helix Chatbot to work with BMC applications such as BMC Helix Business Workflows and BMC Helix Digital Workplace Advanced. BMC Helix Business Workflows uses BMC Helix Chatbot to create cases or search for knowledge articles on behalf of the user. BMC Helix Digital Workplace Advanced uses BMC Helix Chatbot to access services from the BMC Helix Digital Workplace Catalog or search for knowledge articles on behalf of the user.

Requesting BMC Helix Chatbot

To request access to BMC Helix Chatbot, contact your BMC Sales representative or BMC Support.

Using BMC Helix Chatbot

You can access the BMC Helix Chatbot in BMC Helix Innovation Studio. The BMC Helix Chatbot application is available on the Workspace tab. The BMC Helix Chatbot configuration settings (Chatbot Configuration) are available on the Administration tab.

Where to go from here

Getting started  in BMC Helix Chatbot documentation.

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