This documentation supports the 19.11 version of BMC Helix Platform. 
To view an earlier version, select 19.08 from the Product version menu.


An administrator manages a tenancy, which is a group of customers of SaaS service providers or managed service providers (MSPs) that share a common access and permissions to a software.

Understand the roles and permissions level for each role.

Roles and permissions

Customize the appearance of your applications that suit your organization's branding.Tailoring the application skin and brand
Set up data in your application to create a Foundation business model that can be used by your applications or load Foundation data in bulk.Setting up Foundation data for custom applications
Address the personal data protection and privacy requirements associated with the General Data Protection Regulation (GDPR).Addressing data privacy requests

Set up user accounts and grant access to manage and maintain the system.

Managing user access and permissions

Configure incoming and outgoing mailboxes, and the steps to create templates.

Configuring incoming and outgoing email

Configure additional FTS settings to refine the search results.

Configuring full-text search to refine the search results

Updating centralized tenant configuration settings to store the tenant's configuration data at a common location that can be accessed across multiple servers. 

Updating centralized tenant configuration settings

Assign application licenses to users, so that the users can legally use the application.

Assigning application licenses to users

Create deployment packages to deploy codeless applications in development, test, or production environments.

Deploying codeless applications

Upgrade to new version of an application.Consuming a new version of an application

Register a webhook with BMC Helix Platform.

Registering a webhook with BMC Helix Platform to get real-time event notifications
Submit user reported errors along with the steps that resulted in the error to Customer Support.Submitting user reported issues to BMC Customer Support

View who made what changes to the configurations in BMC Helix Innovation Studio.

Viewing the history of configuration changes
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