This documentation supports the 20.08 version of BMC Helix Platform. 
To view an earlier version, select 20.02 from the Product version menu.

Adding connector configurations

You can create connector configurations and then map the configurations to the connector actions in the Process or Rule designer. Mapping is required for exporting the connector configurations across the environments. The connector configurations are tenant-specific.

Process to add new connector configuration

The following table explains the tasks in the process of adding connector configuration:





Connect to BMC Helix Integration Service to use connectors to integrate the application with third-party system or application.

2Create new connector configurations and provide details of the connector configurations such as name, type, and configuration.To add connector configuration

To connect to BMC Helix Integration Service

  1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab.
  2. Select Configure My Server > Integration Service > Authentication, and enter the following details




    The URL for the BMC Helix Integration Service. 

    User name

    User login name to connect to BMC Helix Integration Service.


    Password to connect to the BMC Helix Integration Service.

  3. Click Save.

To add connector configuration

  1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab.
  2. Select Configure My Server > Integration Service Connector Configuration
  3. Click New and enter the details described in the following table:

    NameEnter name of the Connector element. The connector will be saved with this name.Jira
    Connector Type

    Select the connector from the list of connectors.The list has all the connectors developed in BMC Helix Integration Service.

    JIRA connector
    ConfigurationSelect the connector configuration. A connector configuration contains information about third-party application or service such as the protocol, server host name, and server port. Connector configurations are already created in the system. Jira on AWS

    Select the connector profile. A connector profile is an account created for the connector in BMC Helix Integration Studio and contains the details, such as user credentials that are required to connect to the external system. For more information to create connector profile, see Adding accounts .

    Jira Admin

  4. Click Save.

Where to go from here

Integrating applications by using process connector elements

Integrating applications by using rule connector elements

Mapping an alias to connector configuration

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  1. John Marshall

    Is there documentation for removing a connector configuration that is no longer valid?

    Apr 30, 2019 09:30
    1. Prajakta Wakde

      Hello John,

      We cannot delete connector configuration. Hence there is no documentation available for removing a connector configuration.



      May 15, 2019 04:01
  2. Mario Sperlich

    Can you please add a description on how to actually add connector profiles. In my instance i can't select any and i did not find any hint where to create these profiles.

    Jan 21, 2021 08:54
    1. Prachi Kalyani

      Hello Mario,

      Thank you for your comment. A connector profile is an account created for the connector in BMC Helix Integration Studio. I have added a link to provide more details on creating accounts in BMC Helix Integration Studio.

      Thanks, Prachi

      Jan 22, 2021 12:31
      1. Mario Sperlich

        Thx for the quick feedback. I checked my versions and i'm still on 20.02. On that version you actually need to make sure you're using the same admin account to configure the connector accounts in BMC Helix Integration Studio which you also use in the Innovation Suite authentication setting. Is this still the case for version 20.08?

        Jan 25, 2021 03:56
        1. Prachi Kalyani

          Yes, Mario. This applies to version 20.08. 

          Jan 25, 2021 04:06
          1. Mario Sperlich

            Thanks for the confirmation. Please add a hint to the article as this is a quite uncommon behavior. Imho accounts created in the Integration Studio should always be visible as profiles in the Innovation Studio. It actually did cost me almost around a week of work and most likely it would have been more if one of your Solution Architects didn't help me out.

            Jan 25, 2021 06:53