Deploying packages
After creating a deployable package, download it before deploying it. For example, download the package and then move it to the Windows environment that you want to monitor.
To download deployable packages
Navigate to the Administration > Repository > Deployable Packages tab and perform the following actions:
- Click the Download icon against the package that you want to deploy.
- From the package menu, select Download.
You can deploy the packages using the action menu or the API key, which is a unique identifier of the tenant.
Even if a monitoring solution is already installed on a PATROL Agent, you can force a deployment of the same version of the monitoring solution on the same PATROL Agent. This action is useful if the first deployment is not successful.
Troubleshooting Tips
Deployment of monitoring solution fails
- Navigate to Configuration > Agents, click the Agents action menu and select View Deployment and Installation Summary.
- Use the filter for failed Agents, and click the failed Agent count. In the Reason column, you can see the reason why the monitoring solution failed to deploy.
Mismatched checksum and missing chunk errors
Administrators can use packages to install and upgrade monitoring solutions to PATROL Agents. The deployable package is copied to the file system of the target PATROL Agents. It is subsequently extracted and installed on the target PATROL Agents. In addition to existing package validations, the following validations are performed:
- The checksum for the chunks in the package is validated in the file system of the Integration Service and PATROL Agents. If the checksum validation for one or more chunks in the package fails, the package deployment does not proceed, and the following message is displayed.
Checksum mismatch : <chunk filename> on PATROL agent
- The presence of chunks is validated in the file system of the PATROL Agent. If chunks are missing from the package, the deployment does not proceed, and the following message is displayed.
Chunk missing : <chunk filename> on PATROL agent
Solution
Reinitialize the deployment and installation process to get a new copy of the package for deployment.
Troubleshooting Tip
If a monitoring solution fails to deploy, perform the following steps to understand the reason for the failure:
- Navigate to Configuration > Agents, click the Agents action menu and select View Deployment and Installation Summary.
- Use the filter for failed Agents, and click the failed Agent count. In the Reason column, you can see the reason why the monitoring solution failed to deploy.
Mismatched checksum and missing chunks errors
To deploy packages using the action menu
Navigate to Configuration > Agents:
- Perform one of the following actions:
- To deploy and install packages on a single device, click the device action menu.
To deploy and install packages on multiple devices, select the devices by holding the Shift key, and click the action menu from the column heading.
Important
For deploying a package on multiple PATROL Agents or when you upgrade PATROL Agents, only the instance or service names that contain the word "PatrolAgent" are supported. The instance or service names are not case sensitive.
Click Deploy and Install Packages.
You can hover your mouse over the icon in the Deploy Status column to view the current installation status.
If a package deployment fails in validation, an error message is displayed. The remaining compatible packages, if any, are deployed and installed to the PATROL Agent.
To deploy packages using the Copy Install Script option
Use the Copy Install Script option to deploy pre-defined and custom packages.
On the Administration > Repository page do the following:
- Determine whether the package contains a PATROL Agent. Pre-defined packages contain a PATROL Agent.
To do this, click the package and view its summary. If the package contains a PATROL Agent, do the following:
- From the package menu, click Copy Install Script.
- Go to the computers where you want to deploy the package, and create a new PATROL Agent user.
- In the home directory of the new user, create a directory.
- Provide read/write/execution permission to the PATROL user for the directory.
- Paste and run the install script in this directory. For pre-defined packages, the default directory is:
(Windows) <installation_directory>\BMC Software
(Linux) /opt/bmc.
Note: Use PowerShell version 5 or later. - Provide the following information when prompted:
- (Linux) Root login name and password
- PATROL default account login name and password
- If the package does not contain a PATROL Agent, do the following:
- In the package menu, click Copy Install Script.
- Go to the computers where you want to deploy the package.
- In the directory that has read/write/execute permission for the PATROL user, paste and run the install script.
To deploy packages using the API key
Use this procedure for deploying predefined and custom packages by using the API key. On the Administration > Repository page, do the following:
- Retrieve the API key of the package that you want to deploy. Do the following:
- Click Copy API Key. The API key is copied to the clipboard.
- Paste the API key in a text file. You will require this key when you run the installation utility.
- Download and copy the package.
- Go to the computer where you want to install the package.
- If the package contains a PATROL Agent, ensure that the PATROL user directory has the read/write/execution permission. Pre-defined packages contain a PATROL Agent.
(Linux) For pre-defined packages, the default directory is /opt/bmc.
(Windows) For pre-defined packages, the default directory is <installation_directory>\BMC Software. - Paste and extract the package.
- From the bmc_products directory, run the following command:
Custom package with PATROL Agent:
#Syntax - Windows runRunSilentInstall.exe -apikey=<apikey> -proxyserver=<FQDN of the PATROL Agent forward proxy server>:<port> -proxyuser=<Proxy Username> -proxypasswd=<password for the proxy server> #Syntax - Linux RunSilentInstall.sh -apikey=<apikey> -proxyserver=<FQDN of the PATROL Agent forward proxy server>:<port> -proxyuser=<Proxy Username> -proxypasswd=<password for the proxy server> #Example RunSilentInstall.exe -apikey=a1236789-123f-1d23-12d4-1234abc12345 -forwardProxyServer=proxyServer.bmc.com:3128 -forwardProxyUser=user1 -forwardProxyPasswd=user123
API key
The API key in this command is the key that you retrieved earlier. PATROL Agents use the API key to encrypt message requests sent to BMC Helix Operations Management . You can set the API key when you install PATROL Agents as shown in the preceding example. Alternatively, you can set the API key after installing PATROL Agents. For more information, see Support for HTTP communication.
Proxy server
You can configure PATROL Agents to communicate with BMC Helix Operations Management through a forward proxy server to create an additional layer of security. Setting up a proxy server is optional. For more information, see Configuring PATROL Agents to support a forward proxy server
- Custom package without PATROL Agent:
- (Windows)
RunSilentInstall.exe
- (Linux)
RunSilentInstall.sh
- (Windows)
- Provide the following information when prompted:
- Linux - If the package contains a PATROL Agent
Root login name and password
PATROL default account login name and password - Windows
PATROL default account login name and password
- Linux - If the package contains a PATROL Agent
To view installation components
In the BMC Helix Operations Management console , on the Administration > Repository page, click the Installation Components tab to view the list of available installation components.
How do I deploy a third-party license?
You can deploy the third-party components for which you have a license. These components appear with a locked icon on the Installation Components page. Contact BMC Support to get a component enabled.
To abort deployment of packages to PATROL Agents
You can abort deployment of a package to PATROL Agents if:
- The package is not in the Install in Progress status.
- The assembly of the deployable package on the PATROL Agent is not complete and the installation has not started.
Where do I find the package deployment status?
To view the deployment status of a package, follow these steps:
- Go to Configuration > Agents.
- Click the Agents menu and click View Deployment and Installation Summary.
You can see the package deployment status on the Deployment and Installation Summary page.
When you abort a deployment, it applies to all PATROL Agents that the deploy and install process was initiated on.
For example, you deploy and install deployable package PKG1 on PATROL Agents PA1 and PA2. The Deployment and Installation Summary page lists PKG1. If you abort PKG1, deployment to both PA1 and PA2 is aborted.
In the BMC Helix Operations Management console , on the Configuration > Agents page, follow these steps:
Click the Agents action menu and select View Deployment and Installation Summary.
Tip: Viewing the latest deployment status before aborting
Refresh the Deployment and Installation Summary page before you abort a deployment so you can view the latest deployment status.
Click the action menu for the deployment you want to abort and click Abort Deployment.
To abort multiple deployments, select the deployments you want to abort, click the action menu in the table header, and click Abort.- In the confirmation window, click Yes.
On the Deployment and Installation Summary page, the Status column displays Aborted if the deployment was successfully aborted; else it displays the In Progress status. - If you want to view the detailed status of the abort process, in the PATROL Agents Applied To column, click the PATROL Agent count and see the PATROL Agent Details page.
To uninstall packages and monitoring solutions
On the Configuration > Agents page, do the following:
- From the PATROL Agent menu, click Uninstall Monitoring Solutions. For monitoring solutions that contain sub-components, you can select specific sub-components to uninstall.
Click Uninstall. The PATROL Agent restarts.
You can view the uninstall status in the Deploy Status column.Icon Deployment status Description Uninstall in Progress
An uninstall has been triggered on the PATROL Agent and is currently in progress.
Uninstall Completed
The latest uninstall on the PATROL Agent was successful.
Uninstall Failed
The latest uninstall on the PATROL Agent failed.
The uninstall log is available at <install_directory>\tmp\ Uninstall_Log\<yyyy_mm_dd_hh_mm_ss_job_id>
Tip: Uninstalling a monitoring solution
After you initiate the uninstallation of a monitoring solution using the BMC Helix Operations Management console , do not attempt to manually uninstall it from the PATROL Agent host computer.
To uninstall PATROL Agents
You can uninstall PATROL Agents using the command line option. For more information, see Uninstalling PATROL Agents.
Validations performed during deployment
Before deploying packages, BMC Helix Operations Management performs specific validations.
The deployment runs silently with the information that is entered when a package is created. The package is copied to the file system of the targeted PATROL Agents, extracted, and installed. You can also upgrade a PATROL Agent to the latest version by using the same functionality.
The following validations are performed before packages are deployed:
PATROL Agent version—Packages are deployed only to PATROL Agents, version <Helix> and later.
- Operating system—Packages that match the operating system of the target PATROL Agents are deployed.
- Installation directory—If the directory is not specified or if an incorrect directory is specified, the correct directory is automatically selected through the
BMC_Base
variable during installation. - Disk space—The PATROL Agent host must have free disk space of at least four times the package size.
Monitoring solution version—If a package contains monitoring solutions that are of earlier versions than what are available on the PATROL Agent, the package is not deployed.
- Scenario 1 - The package contains a compatible version of the monitoring solution. The deployment is successful, and the installed version is upgraded.
- Scenario 2 - The package contains an earlier version of the monitoring solution. The deployment fails.
- Scenario 3 - The package contains a combination of a compatible version and an earlier version of monitoring solutions. The deployment is partially successful, and the compatible version is deployed.
Scenario 4 - The package contains combination of a later and the same version of monitoring solutions. The deployment is successful - One monitoring solution is upgraded and one is reinstalled
Deployment status and icons
On the Configuration > Agents page, use the Deploy Status column to view the deployment and installation status of a package. The following table describes the icons and the status:
Icon | Deploy status | Description |
---|---|---|
Initiated | A deployment has been triggered. | |
Deploy in Progress | A deployment is currently in progress. Hover over the icon to view details. | |
Install in Progress | A deployment or installation has been triggered and is currently in progress. | |
Install Completed | The latest installation was successful. Hover over the icon to view details. | |
Deploy Failed | The latest deployment or installation failed. | |
Uninstall in Progress | The latest uninstallation of a monitoring solution has been triggered and is currently in progress. Note: If you have installed a monitoring solution without using the Deploy and Install option, you cannot use the Deploy and Install option to uninstall the Agent. | |
Uninstall Completed | The latest uninstallation of monitoring solutions was successful. | |
Uninstall Failed | The latest uninstallation of monitoring solutions failed. | |
Unknown | The status of the latest deployment or installation is unknown. This is the default status when a deployment job is not yet triggered. |
Viewing and exporting the deployment and installation summary
To view the deployment status of a package, follow these steps:
- Go to Configuration > Agents.
- Click the Agents menu and click View Deployment and Installation Summary.
If a PATROL Agent fails to deploy, use the Deployment and Installation Summary page to understand the reason. On the View Deployment and Installation Summary page, use the filter for failed Agents, and click the failed Agent count. In the Reason column, you can see the reason why the Agent failed to deploy. - To export the summary, from the View Deployment and Installation Summary page, select the required devices and click Export.
The installation summary is saved as a .csv file in your preferred location.
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