This documentation supports the 20.08 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.


This section lists the information that you must know about how to use various components of BMC Helix ITSM. While BMC Helix ITSM is delivered on cloud, the user interface is similar to the Remedy IT Service Management Suite. You can find more information in the following links for each product:

  • Using Smart IT
  • Using ITSM
  • Using Asset Management
  • Using Change Management
  • Using Knowledge Management
  • Using Service Desk
  • Using Service Level Management
  • Remedy Smart Reporting
  • Using CMDB

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