Release notes and notices

Enhancements to BMC Helix ITSM are:

• Remedy no longer uses Adobe Flash

• Enhanced visualization features such as creating and viewing processes in Service Request Management

• The CMDB explorer and Audit user interface which are part of the new CMDB user experience are now available through Remedy applications

• Remedy Mid Tier version 20.08 offers HTML rendering for the approval sequence viewer
  
  

• Revamped screens for work orders and incidents

• Relate task or task group templates to incident templates

• New configuration parameter for debug logging in Centralized configuration

• Indicate Chat as the reported source for incidents and work orders

• Automatically assign tickets created from BMC Live Chat

• Ability to submit a service request from Digital Workplace Catalog in Smart Recorder

• Introduction of an attention flag to define the priority of work

Enhancements to Smart Reporting are:

• Performance improvement for Report Design with Calculated Field

• Performance improvement for broadcasting through email 

• View the status of previous executions of Broadcasts from the Admin Console

• Check data connectivity by enabling volatile data source settings

Enhancements to Single Sign-On are:

• Specification of signing algorithm for SAML realm

• Support to log audit records of end users

• Retention policy for audit logs

• Support for the OpenID Connect logout in Single Sign-On

• Specify a custom UserID to match the login ID

• Interactive self-help enabled by default

Enhancements to CMDB are:

• Additional capabilities for viewing the audit history of a CI
• Create federated classes in the new Class Manager
• Configure federated plug-ins in the new CMDB UI
• Create additional activities in a reconciliation job

Enhancements to AR System are:

• Progressive Views for Remedy custom applications
• Remedy Email Engine support for EWS protocol for OAuth 2.0 authentication for Microsoft Office 365 (Exchange)

• Support for case insensitive configuration in PostgreSQL database

• Ability to automatically change the Row-level security (RLS) algorithm to Subquery option

Enhancements to Service Desk are:

• Relate task or task group templates to incident templates

• Indicate Chat as the reported source for incidents