This documentation supports the 20.02 version of BMC Helix ITSM.
To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix IT Service Management 20.02, including new features, urgent issues, documentation updates, and fixes or patches.

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DateTitleSummary
February 21, 202020.02 enhancements

Enhancements to Helix ITSM are:

  • Faster loading of change collision detection in Change Management

Enhancements to Smart IT are:

  • Enhancement to display the latest published knowledge articles
  • Ability to view the latest created tickets in a pinned knowledge article at the top of the list
  • Enhancement in the Release Management ticket
  • Ability to search for relevant help content within the Smart IT UI

Enhancements to Smart Reporting are:

  • Tracking the progress of work order automation initiative by using the Service Automation Dashboard and reports
  • Ability to change the default custom role of new users

Release note for components

Release notes and notices for Smart IT

Release notes and notices for AR System server

Release notes and notices for Change Management

Release notes and notices for Asset Management

Release notes and notices for Knowledge Management

Release notes and notices for Service Desk

Release notes and notices for Service Level Management

Release notes and notices for Service Request Management

Release notes and notices for Single Sign-On

Release notes and notices for Smart Reporting

Release notes and notices for CMDB

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