BMC Helix ITSM 20.02
Learn what’s new or changed for BMC Helix IT Service Management 20.02, including new features, urgent issues, documentation updates, and fixes or patches.
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|February 21, 2020||20.02 enhancements|
Enhancements to Helix ITSM are:
Enhancements to Smart IT are:
Enhancements to Smart Reporting are:
Release note for components
BMC Helix IT Service Management is very similar in functionality to the traditional ITSM except with respect to cloud deployment. The following links take you to the FAQs and additional resources documentation of the traditional ITSM suite.
Additional resources for BMC Helix
The following hyperlinks provide additional information that you might find helpful:
- BMC Helix ITSM overview: BMC Helix ITSM Service Description document
- BMC Helix Client Management overview: BMC Client Management Service Description document
- BMC Communities: BMC Helix community
- BMC Support Knowledge Base: search filtered by BMC Remedy OnDemand
- BMC Educational Services: Service Management Suite training
- www.bmc.com: IT Service Management
- www.bmc.com: BMC Helix
For BMC Helix FAQs, see FAQs and additional resources.