This documentation supports the 20.02 version of BMC Helix ITSM.
To view an earlier version, select the version from the Product version menu.

Getting started

BMC Helix ITSM consists of the suite of Remedy IT Service Management products delivered as a service on cloud. Because the interface of BMC Helix ITSM is somewhat similar to the traditional on-premises Remedy IT Service Management Suite, the topics in this documentation point to the relevant spaces of the documentation. 

Getting started with your BMC Helix ITSM subscription

To learn more about starting with BMC Helix ITSM, see Getting started at the BMC Helix subscriber topic.

Getting started with the BMC Helix ITSM Suite

To know more about how to get started with each component of BMC Helix ITSM, see the following topics:

  • Getting started with Smart IT
  • Getting started with Smart Reporting
  • Getting started with Asset Management
  • Getting started with Change Management
  • Getting started with Knowledge Management
  • Getting started with Service Desk
  • Getting started with Service Level Management
  • Getting started with Service Request Management
  • Getting started with CMDB


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