This documentation supports the 20.02 version of BMC Helix ITSM.
To view an earlier version, select the version from the Product version menu.

FAQs and additional resources

BMC Helix IT Service Management is very similar in functionality to the traditional ITSM except with respect to cloud deployment. The following links take you to the FAQs and additional resources documentation of the traditional ITSM suite.

FAQs and additional resources for ITSM

FAQs and additional resources for Smart IT

FAQs for Change Management

FAQs and additional resources for Service Desk

FAQs and additional resources for Service Request Management

FAQs and additional resources for CMDB


Additional resources for BMC Helix

The following hyperlinks provide additional information that you might find helpful:

For BMC Helix FAQs, see FAQs and additional resources.

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